Chester, Cheshire, England
£16000.00 per annum + Bonus, Incentives & excellent hours
02 Feb 2017
02 Mar 2017
Jason Smith
Job function
Full Time
Contract Type

Client Retention Specialist - Travel Industry - A unique opportunity to work for a very well established travel company that offers a unique travel / holiday product offering a basic salary dependent on experience of up to £18,000 plus bonus and incentives.

Dealing with holiday property and cottage owners across the UK this role is ideal for individuals from a sales / account management / retention / overseas in resort management background gained from either the travel industry / hospitality / lettings industry or similar client focused and service driven industries

The Owner Retention Specialist will be a constant role model and ensure every owner / client is given a 'World Class Owner Experience' with main responsibilities being:
- To make proactive efforts to retain existing owners / clients
- Identifying any trends and potential risks, recommend solutions and implement them quickly
- Utilising sales techniques and objection handling to overcome situations whilst keeping a long term relationship in mind
- To actively engage with owners / clients in a timely manner
- Creating strong relationships
- To offer sound, professional advice over the phone and at times, face to face
- Completing day-to-day tasks within the Owner Services Team and the wider business
- Recognise any other opportunities, such as extra properties belonging to the owner
- Identify, share and spread best practice throughout the business
- Demonstrate excellent teamwork

Suitable candidates for this unique and very challenging Client Retention Specialist MUST:-

- Have worked within a similar retention or negotiation based role having worked within sales or account management roles within the travel industry / lettings industry / banking or other service industry or alternatively have worked in a supervisory or management role for a Tour Operator overseas

  • Have proven experience in dealing with conflict resolution
  • Have a background in negotiating with customers or suppliers
  • Prove to have key account or account management background and effectively managed relationships effectively

To apply for this role please email your CV to apply below or call Jason on 0161 238 4496

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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