Africa Travel Specialist

£22000.00 - £25000.00 per annum
27 Feb 2017
27 Mar 2017
Full Time
Contract Type

<p><strong>Duties and Responsibilities</strong><br /> <br /> <strong>Specific:</strong><br /> <br /> -Create high quality package and bespoke itineraries specific to your customers' needs and expectations.<br /> -Field a wide range of reservations over the telephone, face to face, email and internet (via Live Chat).<br /> -Maintain an excellent degree of knowledge on the destinations and products you are selling.<br /> -Achieve and aim to exceed personal, department and business sales targets.<br /> -Aim to achieve maximum revenue possible for each booking by proactively up selling where possible on the customers' itinerary, including selling ancillary products.<br /> -To follow company guidelines in terms of sales follow ups to help maximise conversion and provide feedback as to non-conversion.<br /> -Provide exceptional destination advice and general guidance to customers to assist them from first point of contact and through the booking process.<br /> -Ability to cross-sell to other destinations and products where required.<br /> -To build and maintain a loyal customer base by managing all the customers travel requirements and to encourage repeat business.<br /> -Exceed customers' expectations in all aspects of their experience.<br /> -Ensure that a personalised and first class level of service is provided consistently to every customer.<br /> -Keep abreast of competitor activity and product development for the destinations you sell.<br /> -Assist your colleagues with other tasks as required, sharing your knowledge and expertise and providing support.<br /> <br /> <br /> <strong>Skills/Experience required</strong><br /> <br /> <strong>Essential:</strong><br /> <br /> -Tailor-made sales knowledge and experience within a travel sales environment.<br /> -Proven experience of meeting and exceeding set sales and performance targets.<br /> -High degree of flexibility and ability to deal with change, growth and pressurised deadlines.<br /> -Exceptional sales ability - closing, converting, up-selling and cross-selling.<br /> -Excellent eye for detail and accuracy.<br /> -Teamwork, interpersonal and communication skills.<br /> -Excellent time and priority management skills.<br /> -Strong customer service focus and skills.<br /> -Influencing and negotiating skills.<br /> -Excellent spoken and written English is essential.<br /> -Computer office skills, including basic practical skills using Microsoft Word and Excel.<br /> -Dynamic and self-management attributes.<br /> -The ability to 'present' and sell proposals to customers.<br /> -A love of travel and foreign cultures.</p>

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