Cruise Sales Consultant

Southampton, Hampshire, England
£16000 - £18000 per annum + Commission OTE 30k
17 Mar 2017
14 Apr 2017
Lauren Franks
Job function
Full Time
Contract Type
Looking for a new job with an immediate start? Are you a sales driven, money hungry candidate looking to get into the Travel Industry? Do you have previous call centre or face to face sales experience with an enthusiastic and upbeat personality? Then we want to hear from you!

My client are a leading tour operator with in new offices in Southampton that are currently looking for a number of Cruise Sales Consultants to join a successful and friendly call centre team which will offer a basic plus uncapped commission! April starts!

* Match individual guests' needs to the right holiday for them
* Resolve Travel Agent and Guest queries promptly via incoming calls
* Respond to all incoming email and written correspondence in a timely manner.
* Up-selling on stateroom accommodation.
* Deliver an exceptional level of customer service at all times.
* Making outbound calls to prospective customers
* Exceed daily/weekly sales conversion targets as set by the business
* Maximize all sales opportunities by offering upgrades, pre and post cruise packages and shore excursions.
* To provide each call with the features and benefits of Freestyle cruising to raise product awareness
* Consistently exceed customers' expectations by delivering an exceptional customer experience on each call
* To achieve first call resolution on sales calls

* Must have strong call centre or face to face sales experience
* Must be a strong and clear communicator with an excellent telephone manner
* Attention to detail and organisational skills
* Ability to work well as part of a team, dedicated and flexible.
* Computer literate - CRM solutions, word, excel, and in house systems
* Ability to adapt to a quickly changing sales environment
* A proactive and tenacious self-starter, with the confidence to manage own tasks
* Strong relationship building skills with the ability to communicate at all levels
* Enthusiastic and passionate with a "can do" attitude
* Hard working, driven individual with ability to work on own initiative

The successfully candidates can expect a basic salary with a fantastic commission structure!
Shifts and weekend work will be required.

To apply for this position please follow the instructions to apply or email and attach your CV to or call Lauren on 0207 347 5060 for more information!

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