Travel After Sales and Services Consultant

Recruiter
Location
London (Greater)
Salary
£21k - 24k per year + Benefits
Posted
18 Mar 2017
Closes
15 Apr 2017
Ref
TY21033-5
Contact
Tony Yerasimou
Job function
Operations
Hours
Full Time
Contract Type
Permanent

Travel After Sales and Services Consultant

Base salary to £26,500 depending on experience

South West London

My client, a leading luxury tour operator is seeking an experienced Travel After Sales and Services Consultant to support the sales team.

The successful candidate must have flight ticketing experience as well as the experience of supporting the sales team dealing with after sales service relating to pre and post departure queries.

Travel After Sales and Services Consultant duties and responsibilities:

The role is varied and the team is growing and working in different ways to improve the service we offer but the main day-to-day tasks are as follows:

Supporting the Sales team and external clients in all elements of the post-booking process from sale of holiday to return from holiday.

Ensuring that all elements of confirmed bookings are accurate and any discrepancies effectively dealt with.

Confirming arrangements with suppliers and requesting invoices.

Working with the Finance team and the client to ensure timely client and supplier payments.

Gathering relevant information from clients to ensure that all aspects of the trip run smoothly – flight information, preferences, insurance etc.

Using the Amadeus flight system to issue flight tickets and amend flight bookings.

Managing the documentation related to bookings – confirmations, final documents, first night fax, welcome home packs etc.

Working directly with clients to deal with any post-booking items related to their holiday.

Travel After Sales and Services Consultant experience required:

One to three years’ experience in a similar role with a reputable travel company

Knowledge of and experience of using a GDS for flight ticketing and allocation is desirable

Proven ability to deliver high quality results in a timely fashion

Strong communication skills

After Sales and Services Consultant Remuneration and Benefits:

Base salary to £26,500 depending on experience

22 days holiday

Travel concessions

Pension

To apply for this Travel After Sales and Services Consultant role, please email your CV to tony@newfrontiers.co.uk or contact me on 0207 812 3820 to discuss the role and company in more detail.

Please do not apply for this role unless you have the required experience as my client will not consider you.