Operations Manager, Global eCommerce, relocate to Thailand

Location
Berlin, Germany
Salary
Negotiable
Posted
28 Mar 2017
Closes
25 Apr 2017
Ref
16TA10G003P01
Contact
Stefania Cook
Job function
IT
Hours
Full Time
Contract Type
Permanent

Operations Manager, Global eCommerce, relocate to Thailand

As an Operations Manager for the Partner Services Team, the key objective will be to improve operational supply efficiency to achieve objectives of the Partner Service Team.

In doing so, you will bring a strong project management and analytical acumen coupled with market place knowledge and a high level of operational savvy. In addition, the capability to establish and develop long term relationships with both internal and external customers will be a key to the success of the role. Driven personality, strong leadership, disciplined work habits, and attention to details will be the key to the role.

Responsibilities will include: (1) achieving operational efficiencies and revenue increases through the development and deployment of systems, tools and workflows (2) managing the requirements, development, implementation and maintenance of systems, tools and workflows (3) become specialist in Partner Service Team systems/ tools (4) work closely with connectivity partners to develop and support XML connections to YCS API (5) managing operational project tasks to improve efficiencies between inter departments

Responsibilities of the role:

  • Project Manage new key initiatives in areas of operational revenue opportunities and team efficiencies
  • Actively participate and accountable for achieving on-boarding targets
  • Increase operational efficiencies and revenue increases within the Partner Services Team department, and inter department workflows
  • Support and optimisePartner Services Team tools
  • Become a specialist in extranet and API, Yield Control System (YCS), Zendesk and seek ways to optimise performance of team and customers
  • Maintain and develop the high level of usage of YCS and API and related management tools
  • Provide the team and the senior management with regular, constructive and relevant feedback
  • Strong analytical skills to develop reporting, and systems for internal use
  • Share and seek out best practices and knowledge
  • Assist with training materials for external and internal users
  • Coordinate with central management on planning and objectives

Qualifications/Experience:

  • Bachelor or equivalent degree required;
  • MBA a plus;
  • 3 - 4 years operations or project management experience required;
  • Proven track record in project delivery and team management;
  • Multinational commercial experience preferred;
  • E-commerce or travel industry experience a plus;
  • Strong Communication Skills with fluency in English; Secondary language desirable
  • Prior experience working in Airlines, Technology or Tourism sector desirable.

Competencies/Skills:

  • Excellent problem solving skills
  • Strong numerical and analytical skills
  • Strong interpersonal skills (externally and internally)
  • Ability to communicate value proposition to potential partners
  • Adaptable to new technologies, quick learner
  • Understanding of the principles of conversion, ROI and financial metrics associated with online advertising and online partnerships
  • Team leader and team player
  • Professional "get it done" attitude and work ethic
  • Past success in mentoring and building sales organisations that cater to long term customer relationships;
  • Strong attention to detail
  • Highly disciplined work habits
  • Energetic and driven personality
  • Adapts well to and is energised by change
  • Creative and Innovative

This role is located in Bangkok - Full visa & relocation assistance are available for suitable overseas candidates - Please send us you cv today!

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