Travel Customer Service Advisor

Competitive Salary plus Excellent Benefits
30 Mar 2017
30 Apr 2017
Job function
Customer Service
Full Time
Contract Type

Our client is a leading online Travel organisation and they’re looking for a number of travel industry professionals with experience within a customer service, administrative or sales support environment to join them as Travel Customer Service Advisors. Based in their modern offices near Leeds, this interesting and varied role offers a fantastic opportunity to be part of a busy support team as the company begins preparation for the busy summer season and peak booking period. The role involves handing pre- and post-travel queries including customer service calls, providing information to customers, dealing with amendments and processing balance payments and travel documents. Previous experience within a similar travel industry support role would be advantageous and the successful candidates will be highly organised with strong customer service and problem solving skills and a keen eye for detail. In return, there is an attractive package on offer including a competitive starting salary plus excellent benefits.

To find out more about this fantastic Travel Customer Service Advisor role, please contact us today for a confidential chat or apply online!

Role of Travel Customer Service Advisor:

  • Assist with pre- and post-travel queries
  • Answer customer service calls with a high level of customer care
  • Provide customers with accurate and relevant information
  • Handle minor amendments
  • Process and chase balance payments
  • Send out travel documents
  • Other ad hoc administrative duties and projects

Skills required for the role:

  • Previous travel industry experience, ideally within a similar customer service/support role
  • Strong customer service skills
  • Highly organised with a keen eye for detail
  • Good problem solving skills
  • Ability to easily build rapport

If you’re interested in learning more about this Travel Customer Service Advisor role, please contact Succeed Recruitment Solutions or press the apply online button now!

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