Long Haul Sales Specialist

5 days left

Location
Newcastle Upon Tyne, Tyne and Wear
Salary
Competitive Salary
Posted
03 Apr 2017
Closes
03 May 2017
Ref
LHSS030317TW
Job function
Sales
Hours
Full Time
Contract Type
Permanent

Role Summary

The role will focus on selling a range of long haul products within a specialist team, providing expert advice and offering exceptional service to all customers.

Key Responsibilities

  • To sell and book long haul holidays from telephone and email enquiries and establishing the customers travel needs to provide the right product and destination
  • Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
  • Maximise all sales opportunities through, switch selling, up-selling and offering holiday extras
  • Provide expert travel advice on all long haul product and destinations
  • Follow up all sales opportunities by conducting call backs to customers
  • Capture and record required client information
  • Support all promotional & marketing activity
  • Be proactive in sourcing long haul product to support marketing campaigns
  • Achieve all monthly key KPI's, including conversion, volume and margins
  • Keep up to date with the latest long haul news and products
  • Extend product and destination knowledge through supplier training and own research

Skills Required

  • High awareness of long haul campaigns, with substantial knowledge of the long haul industry and products and what sells effectively
  • A passion for long haul with a minimum of 1 years recent experience of selling long haul destinations
  • Demonstrable record of achieving KPI’s, with the ability to sell confidently and turn enquiries into sales
  • Exceptional customer services skills with experience of working in a customer focused environment
  • Excellent telephone manner and listening skills with the ability to anticipate customers’ needs
  • Ability to switch sell and promote and sell holiday extras
  • Ability to source and recognise long haul deals
  • Excellent communication skills and the ability to sell the benefits of long haul holidays over the telephone
  • Excellent attention to detail
  • Ability to use Microsoft packages – e.g. Word and Outlook
  • A genuine desire to achieve results, both personally and as part of a successful team

General

  • To undertake any other duties that may fall into the job criteria
  • To comply with all company policies and procedures
  • To treat all employees, customer and suppliers with dignity and respect
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

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