Incoming Reservation Executive (FLUENT GERMAN SPEAKER)

City of London, London, England
Market Rate
04 Apr 2017
02 May 2017
Regis Banza
Job function
Full Time
Contract Type
Are you a fluent German speaker? Do you have experience of Incoming FIT travel into the UK and German speaking countries in Europe? Do you have extensive FIT Reservations experience? If you have a good understanding of hotels in the UK & German market, this reservations role may be for you! Our client is one of the UK's largest incoming travel tour operators and is seeking an experienced FIT Reservations Executive with strong German language skills to join their busy and expanding team in London.

Job Description:

Your core responsibility will be to efficiently quote FIT enquiries and to make consequent bookings and reservations for hotels and other ancillary service using Tourplan reservation booking system.

*To undertake FIT client reservations in an efficient and customer focused manner
*To ensure agreed response times to clients are met and all reservations undertaken are accurate
*To build and maintain strong relationships with clients under your care
*To deliver first class customer service to our clients
*Working with our reservation system Tourplan, ensure all procedures are adhered to and as directed by your line manager
*Work with the Business Development Manager to support in quoting programmes and rates to existing and new clients
*To make hotel and other service reservations, maintaining strong supplier relationships.
*To take part in the emergency backup services including a 24 hour telephone (and tablet) backup service on a rotating basis
*To undertake any other administrative tasks as assigned by your manager/ supervisor or Senior FIT Account Executive
*Ensure the profit margin targets on bookings under your care are achieved as laid out in company pricing guidelines (per market) and as directed by your manager
Experience Required:
*Fluency in English and German essential
*A good knowledge of the UK-wide inbound tourism industry products is essential
*Some experience of handling VIP and/or luxury FIT accounts is desirable
*Experience using Tourplan is desirable but not essential
*Travel & Tourism degree or relevant travel industry experience preferable
*Excellent organisational skills with good attention to detail
*Excellent customer care and communication skills
*Team player able to work in a busy environment

The Package:
The successful candidate will be rewarded with a competitive starting salary.

If you feel you meet the specific job requirements and would like to be considered please click on 'Apply' and attach an up to date copy of your CV.

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