Incoming Reservation Executive

Location
London, England
Salary
Market Rate
Posted
04 Apr 2017
Closes
02 May 2017
Ref
18786RB
Contact
Regis Banza
Job function
Sales
Hours
Full Time
Contract Type
Permanent
Do you speak a second European language? Do you have experience of Incoming FIT or Group travel into the UK and Europe? Do you have extensive Reservations experience? If you have a good understanding of hotels in the UK & Europe, this reservations role may be for you! Our client, a well known incoming travel tour operator and is seeking an experienced Reservations Executive with strong European language skills to join their busy and expanding team in London.

Job Description:

Your core responsibility will be to efficiently quote FIT or Group enquiries and to make consequent bookings and reservations for hotels and other ancillary service.

Duties:
*To undertake client reservations in an efficient and customer focused manner
*To ensure agreed response times to clients are met and all reservations undertaken are accurate
*To build and maintain strong relationships with clients under your care
*To deliver first class customer service to our clients
*Ensuring all procedures are adhered to and as directed by your line manager
*To make hotel and other service reservations, maintaining strong supplier relationships.
*To undertake any other administrative tasks as assigned by your manager
Experience Required:
*Fluency in English and a second European language is essential
*A good knowledge of the UK-wide inbound tourism industry products is essential
*Some experience of handling VIP and/or luxury FIT accounts is desirable
*Experience using Tourplan is desirable but not essential
*Travel & Tourism degree or relevant travel industry experience preferable
*Excellent organisational skills with good attention to detail
*Excellent customer care and communication skills
*Team player able to work in a busy environment

The Package:
The successful candidate will be rewarded with a competitive starting salary.

Interested?
If you feel you meet the specific job requirements and would like to be considered please click on 'Apply' and attach an up to date copy of your CV.