Senior Customer Services Executive

Location
London, England
Salary
£22000 - £30000 per annum
Posted
06 Apr 2017
Closes
04 May 2017
Ref
45967
Contact
Mark Shapiro
Hours
Full Time
Contract Type
Permanent

Customer Relations Executive - This well established tour operator who specialise in offering a range of long haul luxury holidays are looking for a Customer Relations Executive to join them. 22K-30K (dependent upon experience)

Customer Relations Executive Responsibilities:
* The handling and resolution of any client disputes and difficulties that may arise during the course of business by telephone, in writing and in person.
* Ensure that all correspondence is dealt with properly and within the timeframes described in the ABTA code and the booking conditions.
* Assist with the reclamation of compensation from suppliers
* Administer and oversee all operations changes. Communicate with passengers in the event that their holidays have been altered or cancelled and address and complaints or other issues that arise as a result of operational changes

Customer Relations Executive Skills Required:
* Literacy - the ideal candidate will have degree standard literacy and excellent communication skills
* An understanding of the ABTA guidelines for the tour operators - desirable
* Experience in the travel industry of dealing with complaints.

Additional Information:
* Paying £22K - £30K (dependent upon experience)
* Based London
* Working Mon - Fri

To apply for this Customer Relations Executive role please either apply online, e-mail your c.v to marks@candm.co.uk or call Mark on 020 7397 1272

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk