Customer Service Executive - Travel

Location
Woking, Surrey, England
Salary
£20000.00 - £21000 per annum
Posted
06 Apr 2017
Closes
04 May 2017
Ref
45983A
Contact
Lisa Cain-Jones
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

Customer Service Executive- Travel - The UK's largest consortia for independent travel businesses is looking for a Customer Service Executive. This important role is to support travel agencies using 'Honeycomb', the dynamic packaging booking system.

Customer Service Executive - Role & Responsibilities:

  • Respond to member calls to support with making bookings on the Honeycomb system.
  • Assisting members with checking for additional information and / or adding extras to bookings such as baggage & special requests etc.
  • Respond to all emails and telephone enquiries in a timely, customer focused and professional manner.
  • Deal with all group travel bookings.
  • Ensure all schedule changes are communicated to members.
  • Complete weekly payment discrepancies and report to management.
  • Log all cancelled bookings and report to line manager.
  • Responsibility for post travel complaint handling.
  • Escalate issues that cannot be resolved to line manager.

Customer Service Executive - Skills & Experience Required:

  • Excellent written and spoken communication skills.
  • Ability and desire to provide a professional customer focused service at all times.
  • Efficient, organised and diligent with the ability to prioritise workload.
  • Strong IT skills - with experience of Honeycomb or other travel booking systems being an advantage.
  • Pro-active with the ability to work autonomously and effectively as part of a team.
  • Retail Travel or Tour Operator experience is desirable.

Customer Service Executive - Additional Information:

  • Salary circa £20k
  • Working hours Monday to Friday 9 to 5.30
  • Free parking close to the office.
  • 21 days holiday plus bank holidays.
  • Company benefits include pension, healthcare etc

If you have the skills and experience required, please apply for the position of Customer Service Executive online or email your cv to Lisa@candm.co.uk


Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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