Travel Consultant

Location
Gatwick, West Sussex, England
Salary
£17000.00 - £18000 per annum + Commission
Posted
12 Apr 2017
Closes
10 May 2017
Ref
46085A
Contact
Lisa Cain-Jones
Job function
Sales
Hours
Full Time
Contract Type
Permanent

TRAVEL CONSULTANT - £18K BASIC PLUS UNCAPPED COMMISSION (ote £30K)
We are recruiting for enthusiastic Travel Consultants to join the Sales & Service Team of this growing business. Working for an award-winning, direct-sell escorted Tour Operator, you will be the first person that customers speak to, so making the right impression is vital. Your key aim will be to convert new enquirers into first-time bookers, look after their travel arrangements up until their departure date, and deliver exceptional service throughout to ensure they come back time after time. You will be encouraged to use your initiative to treat every customer as an individual, so you'll need to be comfortable to develop your own style and work largely without pre-determined scripts. As well as excellent communication skills and telephone manner, as a Sales & Service Consultant you willl have a desire go the extra mile for every customer to ensure that their booking and post-sale experience is second to none.

Travel Consultant - Role & Responsibilities

  • To look after clients from the first time they call to the point of travel - offering professional, efficient and polite service on every call
  • To listen to clients' requirements and ensure they find exactly the right holiday - as well as personalising it with extensions and add-ons
  • To identify and up-sell any elements clients may have overlooked
  • To 'own' each booking end to end, ensuring that any pre-travel queries are dealt with quickly and efficiently
  • To be the champion of the customer within the business, working with the Product and Operations departments to create a 'never say no' culture and ensuring their specific and varied needs are met

Travel Consultant - Skills & Experience Required:

  • Proven track record of direct, one to one sales, ideally in the travel industry
  • Enthusiastic and self-motivated
  • Professional, efficient and friendly
  • Thrives in a target/incentive-driven environment with monthly targets in place
  • Tenacious - will work tirelessly to overcome obstacles to deliver the best customer experience
  • Excellent customer service and communication skills
  • Ambitious and keen to develop both within the role, and the wider business

Travel Consultant - Additional Information:

  • Uncapped commission scheme giving great earning potential for the right individual
  • Fantastic incentives (including flights, holidays, high street shopping vouchers and plenty more)
  • Great working hours encouraging a work life balance (35 hours per week working shifts covering the opening hours of 9am - 6pm)
  • Opportunity for educational visits and/or fam trips
  • Regular 1:1 coaching with a dedicated Sales Development Coach
  • Fun and friendly work atmosphere
  • Free onsite car parking
  • Wide range of family, friends and staff discounts available

If you are interested in applying for the role of Travel Consultant, please apply online or email your CV to Lisa@candm.co.uk. For queries please call Lisa or Louise on 01737 309984.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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