Cruise Commercial Executive

Wimbledon Park, London (Greater)
£25K OTE (including commission, bonuses, etc.)
13 Apr 2017
13 May 2017
Job function
Full Time
Contract Type

Job Description: Cruise Commercial Executive            

Reports to: Product Manager/ Head of Department

Summary of the role:

This is an exciting new opportunity within the thriving & expanding Product and Commercial team. You will help merchandise, update and communicate new products & offers, monitor competitor activities and help to source/exploit new opportunities to grow the business. You’ll work closely with cruise line partners, and you’ll communicate on a daily basis with the Sales and Marketing teams. Some work on International websites may be required.

Key responsibilities:

  • Liaise with cruise lines to source and create compelling cruise offers.
  • Support the focus on both tactical and strategic cruise product promotion.
  • Continuously improve understanding of all cruise lines ‘brand personality’, routes and cruise fares to enable effective creation of repackaged cruise holidays
  • Establish a thorough understanding of the varied ways that cruise lines supply rates for offers (e.g. net rates, group rates, campaign rates)
  • Maintain thorough and efficient merchandising on both the Iglu Cruise & Planet Cruise websites – ensuring messages & prices are primed and up to date at all times.
  • Establish a thorough understanding of the current range of package element suppliers (e.g. flights, hotels, transfers) and continuously seek ways to improve the value and margin of the individual elements
  • Close liaison with the Marketing department to communicate the availability and key selling points of our products
  • Close liaison with the Sales Teams to ensure a thorough understanding of the products and booking process
  • Close liaison with the Customer Service Team to ensure correct administration
  • Regularly review competitor activity to ensure best customer value/margin
  • Any other tasks that may be required within the department from time to time

The Person:

  • Previous experience in the travel industry (In a product/commercial role preferable)
  • Ambitious, keen to develop & continually striving to improve
  • Passion for excellent customer experience with high levels of attention to detail
  • Strong communication skills – both written and verbal.
  • Proficient IT and web search knowledge is advantage

Work Pattern:

The position is based on a 40 hour working week – typically Monday to Friday 9am to 6pm.  Flexibility will be required to cover busy times & events.

Salary: Dependent upon experience.

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