Travel Training Manager / Trainer
Our client is a leading cruise operator. Seeking a proven, hands on Training Manager / Trainer to oversee the training of their sales team based in London.
Training Manager / Trainer Duties
The position of training manager is responsible for the following:
- Conducting sales coaching and administration of the sales consultants and introduce them to the sales process.
- Develop individual coaching plans and provide resources and assistance.
- To determine training needs by observing the Cruise Consultant team
- Observe sales approach, sales encounters, study sales results reports, and conferring with Manager of Consumer Sales.
- To develop performance improvement plans when needed with a focus on company direct sales method.
- To help in developing processes and materials for Sales Training.
Training Manager / Trainer Skills Requirements
- Ideally worked in the travel or hospitality background (luxury brand a plus).
- Demonstrate ability to interact and cooperate with all company employees.
- Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.
- Proactively establish and maintain effective working team relationships with all support departments.
- Proven experience in consumer sales contact centers (inbound/outbound) in the travel or hospitality background or other industries with complex selling processes (e.g.: financials services).
- Proven Knowledge of calls/CRM techniques and consumer sales approaches/methods.
- Proven ability to drive to successful consumer sales team developing structured and personalized training programs
- Ambitious, passionate, and results driven.
- Strong leadership skills in order to effectively lead and train a team of sales representatives.
- Proven ability to achieve results and work well under pressure.
- Knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint) and CRM tools.
- Strong understanding of customer and market dynamics and requirements.
Training Manager / Trainer Salary
- Basic salary to £30000
- Potential OTE £50000
The environment is modern, friendly & vibrant and everybody who joins this organisation has the opportunity to develop a rewarding career within an organisation, which is widely considered to be one of the best in the business.
For a fully confidential discussion on this position, please email your full current CV as soon as possible.
Please ensure your CV is up-to-date and tailored to the position you are applying for. Remember to include recent salary history and any other relevant details.
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Due to volume of applications, only suitable applicants will be contacted.