HR Manager, Global eCommerce - Providence USA

Providence, Rhode Island, USA
14 Apr 2017
12 May 2017
Stefania Cook
Job function
HR & Training
Full Time
Contract Type

HR Manager, Global eCommerce - Providence USA

Our client is seeking an experienced & skilled HR Manager to assist in driving the development and execution of activities relating to employee engagement for their US contact centre.

About you:

  • You'll hold a Bachelor's degree and have at least 8 years' of experience in Human Resources or equivalent position
  • You have a solid understanding of the US labor law and a strong track record as a senior HR professional gained within people intensive, customer orientated industries - travel, hospitality and outsourcing (contact center/ BPO) are highly preferred

About our client:

They are one of the fastest growing online hotel booking platforms in Asia, with a global footprint. Despite the success and size of the company, they still operate with a start-up feel.

About the role:

You will be tasked with developing specific plans for: recruitment and selection, performance management, talent development, retention management, organization design and effectiveness, etc. You'll also be responsible for the voice of employees program of the Customer Engagement Group.

  • Ensure a high level of organizational effectiveness through ongoing assessment and analysis, performance management, organizational design and implementation; change management, talent assessments, leadership development and succession planning.
  • Review periodical data/reports to provide validated HR metrics/benchmarks for decision making with the centralized group people team and local management team.
  • Collaborate with the centralized group people team in developing and operating compensation programs and benefits structure including salary benchmarking and etc.
  • Drive employee engagement programs and ensure compliance with local legislative requirements and the centralized group people team policies.
  • Implement the HR strategies, tools, policies, systems and processes and ensure consistent delivery of ESAT quality.
  • Run internal investigations for issues raised either by managers or employees, ensuring objectivity, compliance to the internal rules and regulations and local legislature.
  • Be a role model for the company's DNA, values and behaviors, encourage a culture of performance, accountability, openness, respect, coaching, professional development and self-improvement.

Are you up for the challenge? Then please apply with your CV today!

You must be eligible to work in the USA.

Our client is an equal opportunity employer and values diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.