Customer Services and Operations Executive - Luxury Travel Company

Recruiter
Location
Buckinghamshire
Salary
£21k - 23k per year + Excellent Benefits
Posted
18 Apr 2017
Closes
16 May 2017
Ref
TY21656
Contact
Tony Yerasimou
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

Customer Services and Operations Executive

Buckinghamshire

£21,000 + Benefits

My client , a long established leading upmarket tour operator is now seeking to recruit a Customer Services Executive to provide the highest level of service to their clients.

The Customer Services and Operations Executive is an integral part of the customer services team so the ideal candidate must have previous customer services or operations experience in a similar role within the travel industry.

Customer Services and Operations Executive Responsibilities:

  • Handle all in-coming calls, e-mails and written enquiries from travel agents and direct clients
  • Discuss and where possible try to resolve any on-going customer issues
  • Assist team members when required in all areas of the Customer Relations department
  • Print / dispatch acknowledgement letters
  • Investigate and respond to customer enquiries & complaints and communicate & process all pre-tour changes and cancellations to customers within agreed timescales
  • Raise refunds, credit vouchers, compensation or other gestures as necessary
  • Action customer requests received from other areas of the business linked to Customer Relations
  • Checking all bookings for accuracy
  • Log all customer credits in the booking system, recording voucher numbers and notes relevant to the complaint

Customer Services and Operations Executive Experience Required:

  • Previous experience in a customer service or operations role within travel is essential
  • A professional and friendly manner. Approachable to both colleagues and customers
  • Ability to relate to our experienced and discerning travellers
  • Ability to work unsupervised, individually and as part of a team
  • Proficient at planning and organising own time
  • Flexible and adaptable to changing priorities

Customer Services and Operations Executive Salary and Benefits:

  • Base Salary £21,000
  • Good Benefits
  • 20 Days Holidays
  • Travel Concessions
  • Monday to Friday role

To apply for the Customer Services and Operations Executive role, please email your CV to tony@newfrontiers.co.uk or contact me on 0207 812 3820 in confidence for additional information.

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