Contact Center Team Leader, Korean Speaker - Relocate Bangkok

Location
Bangkok, Thailand
Salary
Negotiable
Posted
20 Apr 2017
Closes
18 May 2017
Ref
16TA12G004P08
Contact
Stefania Cook
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

Contact Center Team Leader - Korean Speaker - BPO/ Call Center Global eCommerce - Bangkok

Our client, a leading global online reservations platform is looking for a talented, highly experienced Korean speaking team leader to oversee customer operations. You'll expertly provide directions, instructions and guidance to the customer care specialists while at the same time act as a motivator and decision maker to ensure that the group is working efficiently and unitedly.

Requirements:

  • Minimum of 5 years of experience leading 10+ customer service specialists
  • Experience in hotel/travel industry/contact centre / BPO or call centre essential
  • Fluency in both Korean & English
  • Ability to work well under pressure especially in a rapidly changing environment
  • Strong communication and analytical skills
  • Proven people management proficiency
  • Excellent verbal and written communication capabilities
  • The ability to motive others to give their very best
  • A passion for travel and hospitality
  • A strong desire to succeed

Role:

  • Provide real-time assistance to contact centre specialists. This includes coaching, mentoring and setting up action plans when necessary
  • Conduct weekly team meetings; monthly 1:1 performance, mid and year-end reviews
  • Drive contact centre specialists performance to meet customer expectations and company goals
  • Handle all variations of call and email escalations
  • Ensure that contact centre metrics are consistently met
  • Independently identify, troubleshoot and resolve performance issues
  • Rapidly and efficiently resolve internal conflicts
  • Organise and plan long and short-term critical activities and processes
  • Travel to other business locations as the need arises

Great things about working here:

  • Competitive salary
  • Young and dynamic multinational team
  • Possibility to travel
  • Career opportunity regarding lateral moves within Travel Operations teams and global locations as well as other departments within the company
  • Continuous learning & development through corporate training programs
  • Modern working environment in the heart of the city

*Please note you must have native level Korean & English. Full relocation and visa sponsorship is provided for a smooth transition into your new role. Sounds like you're next move? Then please send us an updated CV today!

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