Customer Service - Japanese - Global eCommerce leader -Yokohama

Location
Yokohama, Japan
Salary
Negotiable
Posted
20 Apr 2017
Closes
18 May 2017
Ref
17TA03G006P04
Contact
Stefania Cook
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

Customer Service Specialist - Japanese & English - Global eCommerce leader -- Yokohama

PLEASE NOTE THIS ROLE IS BASED IN YOKOHAMA, JAPAN - Role open to local and international candidates with visa and reloaction assistance availale.

Company:

Our client is one of the fastest-growing online hotel platforms worldwide. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travellers.

Role:

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Yokohama offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Japanese & English, we would love to hear from you!

Responsibilities:

  • You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Communicate to Team Leaders and (or) Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Requirements:

We are looking for individuals that have an excellent command of spoken and written Japanese & English, with the ability to converse fluently in Japanese.

  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Minimum typing speed of 35 words per minute
  • Willing to work on rotating shifts
  • Ability to work in both a team environment and autonomously
  • Demonstrate high degree of integrity and confidentiality

Our client offers:

  • 5 day work week
  • Competitive annual salary above market rate
  • Medical coverage (outpatient and inpatient)
  • 4 - 6 weeks' paid training
  • Discounted hotel accommodation; anywhere in the world
  • Exposure to travel industry
  • Work culture: balance in work and life
  • Work environment: multinational
  • Dress code: smart casual
  • Excellent office location : Minatomirai, Yokohama

Your Next Step:

If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.

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