Associate Director, Content Operations - eCom, Relocate Bangkok

San Francisco, California, USA
20 Apr 2017
18 May 2017
Stefania Cook
Job function
Full Time
Contract Type

Calling all highly experienced Data & Content Managers - come join the leadership team building content for one of the world's largest e-commerce and travel sites!

To be considered for this role you will bring:

  • Proven experience with setting content or operational strategy to drive ecommerce conversion and product innovation
  • Solid experience in optimising operational work-flows and resourcing, both automated and manual, to achieve business goals
  • Experience managing digital content and content teams in ecommerce or other internet space
  • Minimum 2 years of direct management of teams of 5 or more
  • Fluent in English, both spoken and written
  • Strong communication skills: face to face, presentations, written
  • Undergraduate degree from accredited university; MBA or other relevant advanced degree a plus
  • Experience in technology space a plus


As Associate Director, Content Operations, you will analyse customer and product data to determine content value and priority; set content strategy and KPIs that drive value; build and manage content teams; work with product owners and IT on A/B experiments and reporting; and coordinate with accommodation supply and connectivity teams. Via rigorous data analysis and A/B experiments, you will identify content opportunities that drive customer value, bookings and conversion, build business cases around the opportunity and get buy-in from partners, senior management and 3rdparty suppliers, and lead teams in execution in a fast-paced, dynamic work environment.

This is a full-time position based in Bangkok, Thailand, reporting to the Director of Content Operations.


  • Align strategic priorities with internal partners and senior management
  • Create road-maps and project plans for executing against key performance indicators
  • Identify and source new vendors to drive product success
  • Ensure operational excellence via team and tool development, progress reporting, data analysis
  • Grow and develop Content Teams to support business priorities

If this sounds like your perfect next step then we'd love to hear from you - please send us your CV today for details!

We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available for eligible candidates.