Customer Care Executive, Edinburgh

Edinburgh, Scotland
£17000 - £21000 per annum
21 Apr 2017
09 May 2017
Christine Wilkins
Job function
Customer Service
Full Time
Contract Type
Are you currently looking for a new challenge in the travel industry? Do you know North America well?
Customer Care Executive required for this Edinburgh based travel company.

The core responsibility here is to provide a full account handling / customer services function in respect of all group bookings operating in Scotland for European clients. Ideally using your Spanish or Italian language

Responsibilities include:
- Use your English, Spanish or Italian language skills, liaising with European groups coming to Scotland on this company's tours.
- Ensure that group operations operate as smoothly as possible, in a timely fashion..
- Utilise the specialist tour system, effectively.
- Develop and maintain strong relationships with overseas clients / suppliers.
- Meet / visit clients as appropriate and when required.
- Attend trade shows as required.
- Assist in operating this department's 24 hour emergency phone.
- Report to the Customer Care Manager.

The ideal candidate would be coming from a similar tour operating background.
Experience of European and Scotland and a language in Italian, Spanish, French or German is an advantage.
You will have good customer service skills, good computer literacy and good organizational skills.
There is a very competitive basic salary on offer here, with a benefits package in addition. This business are very proud of the strong reputation they hold so you will be part of their ongoing success.
The core working hours are Monday to Friday, 09:00 - 17:30, with some flexibility for helping with the emergency phone, attending any trade shows required and, indeed, any additional help on tours.
This truly is a genuinely excellent opportunity seeing you progress personally & professionally.

If you're keen to be considered for this excellent opportunity, please send your CV to or call Christine on 0141 248 5222

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