Director People & Culture,Global eCommerce, Relocate to Bangkok

Birmingham, West Midlands, England
23 Apr 2017
21 May 2017
Stefania Cook
Job function
HR & Training
Full Time
Contract Type

Director - People & Culture, Global eBusiness - Relocate to Bangkok

This role will drive the development and execution of activities relating to employee experience within our client's global Partner Services Team. This includes working closely with the senior leadership of PARTNER SERVICES Team and the group people team to develop strategies for recruitment and selection, performance management, talent development, retention management, organisation design and effectiveness, etc. The Director will also be responsible for the voice of employees program of the PARTNER SERVICES Team.


Workforce Planning

  • Develop a Strategic Workforce Planning approach that focuses on the PARTNER SERVICES -wide strategies to drive attraction, development and engagement of talent
  • Create, communicate and operate quarterly, annual and long range workforce plans
  • Ensure a high level of organisational effectiveness through ongoing assessment and analysis, performance management, organisational design, and implementation, change management, talent assessments, leadership development, and succession planning
  • Drive implementation and alignment of global and country-specific PEOPLE initiatives/ policies to enhance organisational effectiveness
  • Work with PARTNER SERVICES team leaders to drive/monitor talent acquisition, support them in managing and developing high potential employees, succession planning, talent reviews
  • Design and implement management tools to optimise Workforce Planning; manager dashboards, reporting, trending, critical PEOPLE metrics/benchmarks for decision making
  • Lead the analysis of the Workforce Plan and identify skills/competency requirements and critical skill gaps across the PARTNER SERVICES department
  • Recommend reclassification of positions to maintain consistency throughout the PARTNER SERVICES Team

Employee Experience & Communication

  • Drive employee experience programs and ensure compliance with local legislative requirements and the centralised group People policies
  • Implement the centralised PEOPLE strategies and strategic people tools, policies, systems and processes and ensure consistent delivery
  • Work with PARTNER SERVICES senior leaders and the centralised group PEOPLE to improve overall employee experience from the recruitment process to end of employment
  • Assist in sending out annual Employee Surveys to all PARTNER SERVICES employees
  • Develop action plan for improvement based on the collated responses
  • Write PARTNER SERVICES Team staff newsletters, briefings, articles and web content
  • Learning & Development
  • Consult with PARTNER SERVICES Team leaders to identify and prioritise learning development needs
  • Identify, design and manage targeted PARTNER SERVICES Team talent development strategies, tools and processes
  • Execute special projects when requested by the PARTNER SERVICES Team VP, PARTNER SERVICES SMT. This involves, and is not limited to, creation and development of programs, evaluation and revision of existing programs
  • Lead the PARTNER SERVICES Global Coaching practice including strategy development through internal coaches
  • Develop the coaching practice, tools, and policies to manage the sourcing, selection and on-boarding of internal and external coaches.


  • At least 12 years of experience in Human Resources and at least 5 years in a Senior Managerial/ Director capacity or equivalent performing general PEOPLE functions.
  • Must have a strong track record as a senior PEOPLE professional gained within people intensive, customer orientated industries - travel, hospitality are highly preferred
  • Experience in establishing multi- regional and site based PEOPLE functions is an advantage
  • Experience of leading teams in remote global locations is preferred
  • Possess at least a bachelor's degree in Human Resources Management and/ or equivalent
  • Proven track record of developing and implementing PEOPLE strategies and plans to achieve business goals and objectives with clear and tangible PEOPLE metrics
  • Ability to analyse business challenges/ data and provide PEOPLE recommendations to business leaders


  • Excellent written and spoken communication in English - additional language is a plus
  • Excellent verbal and written communication skills, conceptual ability and ability to work well with stakeholders at all levels Professional experience in MS office tools is desired (e.g. Excel, Word and PowerPoint, Outlook and SharePoint and/or other intranet software
  • Ability to multitask, quickly evaluate alternative solutions/options and decide on a plan of action
  • Ability to leverage data to formulate strategy and drive business results
  • A thorough and analytical approach to planning and managing projects
  • Ability to thrive in a fastā€paced, entrepreneurial environment; flexible, able to work autonomously as well as take direction as needed
  • Energetic and driven personality


  • Project management certifications (PMP or equivalent)
  • CIPD or any PEOPLE certifications

Please note this role is based in Bangkok. We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.