Tour Advisor required for a leading luxury Tour Operator based in York City Centre. We are looking for Travel Agents or Travel Consultants to handle all pre-booking enquiries from customers or Travel Agents by telephone, post, email and face-to-face visits to their office.
The Tour Advisor will also handle a proportion of post-booking / pre-travel enquiries, assisting customers with add-on purchases which boost their holiday experience and maximise the overall value of their booking.
Tour Advisors deliver sales through the provision of world-class customer service, and an affable approach to conversation with enquirers, which is focused on generating a rapport capable of establishing and developing strong customer loyalty. Their style of operation is different to most. They use direct experience and a passion for travel to sell their holidays, chatting to their customers for an average of 15 minutes per call. They don't pressure customers or 'cold-call' for business; they don't even refer to themselves as 'Sales', because customers don't want to speak with a sales person; they want to speak to an expert who possesses a passion and level of customer service which stands out from the competition.
The vast majority of holiday bookings are taken over the telephone so the ability to talk on the telephone whilst navigating multiple applications on computer screen is a must.
A portrait of the perfect Tour Advisor is:
- Passion for Travel with actual travel experience as a Travel Agent / Travel Consultant
- Sales Knowledge and experience
- Excellent Geographical Knowledge
- Customer Focused
- Can build a rapport with our customers and be sociable
- Inspirational and enthusiastic about travel
- Fully competent in the use of IT
- Salary of £14,500 per annum - OTE circa £21,000
- 37.5 hours per week as per a rota provided 1 month in advance.
- Evenings, weekends and bank holidays are included in shifts.
For more information and to apply for this unique role working as a Tour Advisor for this highly regarded luxury tour operator please send your up to dat CV to firstname.lastname@example.org or apply below
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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk