Tour Coordinator - Cantonese Speaker

Location
London, England
Salary
Market Rate
Posted
28 Apr 2017
Closes
26 May 2017
Ref
18850
Contact
Regis Banza
Job function
Operations
Hours
Full Time
Contract Type
Permanent
My client, an established incoming tour operator are looking to recruit a Cantonese Speaking Tour Coordinator.

You will be using your Cantonese language skills to maintain existing client relationships and to promote future group tours into Europe. This is an excellent opportunity offers personal and professional development, plus other fantastic company benefits.

Job Duties:

*Booking and amending services and negotiating good rates
*Checking itineraries and making sure schedules are feasible plus ensuring Guide and Tour Leader details are in the system etc.
*Making courtesy calls/ visits on each tour as per assignment and gather feedback from group to ensure smooth running of tours, and ensure Courtesy Calls report and record are updated on a daily basis
*Meeting and greeting clients/tour leaders and accompany important groups when required
*Investigating and solving problems with tour leader in a professional and proactive manner with clear and concise tour reports updated
*Liaising with sales offices, suppliers, and other departments/local offices regarding any itinerary issues, tour status, and problems on the road
*Carrying emergency phone and working on weekend/bank holiday on rota basis (e.g. Saturday rota)
*Action all relevant emails/messages
*Checking Hotel Reconfirmation faxes/ emails to hotels, make sure all requests by sales are in place.
*Monitor and resolve problems with groups

Experience Required:

*Fluent in English and Cantonese is essential in order to liaise with suppliers
*Experience in within the hospitality or travel industry
*Computer literate with good working knowledge of Excel and Word
*Friendly and efficient telephone manner
*Excellent negotiation, verbal and communication skills
*Ability to adapt to a diverse and multicultural environment
*Strong knowledge of European destinations
*Additional knowledge of Chinese or any other European/Asian language

The Package:

*The successful candidate can expect a competitive basic salary dependent on experience,
*Flexi-time working hours
*Group Personal Pension Plan
*Interest free season ticket loan available after trial period and repayable over one year
*Free on site health club (gym, swimming pool, sauna, etc...)

INTERESTED?
If you match the description above please follow the instructions to apply now.