Customer Service - Travel Industry - Manchester

Location
Manchester, Greater Manchester, England
Salary
£18000 - £20000 per annum + Bonus & Benefits!
Posted
02 May 2017
Closes
30 May 2017
Ref
18893TTR
Contact
Claire Muge
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
Award winning, expanding Travel Company, based in Greater Manchester is looking to recruit a Customer Service Consultant, who has experience of handling & resolving complaints within the Travel Industry. A highly competitive salary up to £20k pa plus bonus, excellent working hours extensive benefits package and a realistic opportunity for long term career progression is on offer to the successful candidate!

JOB DESCRIPTION:
*Log new complaints on to the database and prepare the files for the team
*Action all complaint reminders from the database each day.
*Update clients computerised records
*Correspond by telephone, email or letter writing with both customers and suppliers in relation to complaints
*Respond to telephone queries
*Maintain filing system
*Other reasonable duties as directed by the Customer Relations Manager
*Be able to identify how errors have occurred or areas that have led to complaint and work to resolve such issues thus preventing similar issues arising in the future

EXPEPRIENCE REQUIRED:
You will have previous experience of complaint resolution within a Travel Company, including letter writing.

THE PACKAGE:
An competitive starting of £18k pa - £20k pa plus bonus along with an exceptional benefits package including: 25 days holiday + bank holidays, pension, health care and travel discount. This is an 12 month contract position but with excellent prospects for permanent employment at the end, due to the ambitious growth plans of this leading travel company

INTERESTED?
Please follow the instruction to apply please sending your CV. For any further questions, please contact Claire on 0161 9236120 or email claire@traveltraderecruitment.co.uk

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