Customer Relations Executive

Location
London, England
Salary
Market Rate
Posted
03 May 2017
Closes
02 Jun 2017
Ref
46329
Contact
Mark Shapiro
Hours
Full Time
Contract Type
Permanent

Customer Relations Executive - This well established tour operator who specialise in offering a range of long haul luxury holidays are looking for a Customer Relations Executive to join them. 25K (dependent upon experience)

Customer Relations Executive Responsibilities:
* The handling and resolution of any client disputes and difficulties that may arise during the course of business by telephone, in writing and in person.
* Ensure that all correspondence is dealt with properly and within the timeframes described in the ABTA code and the booking conditions.
* Assist with the reclamation of compensation from suppliers
* Administer and oversee all operations changes. Communicate with passengers in the event that their holidays have been altered or cancelled and address and complaints or other issues that arise as a result of operational changes

Customer Relations Executive Skills Required:
* Literacy - the ideal candidate will have degree standard literacy and excellent communication skills
* An understanding of the ABTA guidelines for the tour operators - desirable
* Experience in the travel industry of dealing with complaints.

Additional Information:
* Paying £25K (dependent upon experience)
* Based London
* Working Mon - Fri

To apply for this Customer Relations Executive role please either apply online, e-mail your c.v to marks@candm.co.uk or call Mark on 020 7397 1272

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk