Customer Service Manager

Manchester, Greater Manchester, England
Market Rate
03 May 2017
02 Jun 2017
Tim Robinson
Job function
Customer Service
Full Time
Contract Type

Customer Service Manager - A fantastic opportunity for an experienced Travel Industry Customer Service Manager based near Manchester in the North West of England.

Customer Service Manager Responsibilities

You will be responsible for leading a small team of pre and post travel customer service agents which has the scope to grow quite considerably over the next year or two as the business grows. This will be both a strategic and hands-on role, responsible for managing and improving service levels, the customer experience and compliance in line with travel industry legislation (i.e. ATOL Legislation). You will act as the escalation point for any customer complaints and ensuring there are the correct processes and procedures in place that allows the business to grow.

Customer Service Manager Skills Required

  • Extensive customer service experience gained in the travel industry
  • Inspirational people leadership skills with a track record of improving standards and driving efficiencies
  • A strong understand of relevant travel industry legislation and regulations
  • An understanding of dynamic packaging and cruise products highly desirable
  • An individual who is capable of creating and delivering strategic initiatives whilst being happy to be hands on and leading the team by example
  • Excellent interpersonal and communication skills
  • Someone who is driven and can help grow the team in the future

Customer Service Manager Package

A competitive salary dependent on experience (to be discussed on application)

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Executive Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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