Tour Leader

Location
Europe - Various
Salary
Based on Experience
Posted
04 May 2017
Closes
04 Jun 2017
Hours
Full Time
Contract Type
Contract

Le Domestique Tours was founded in 2011, with a very simple mission statement - to make cycling even better. This underpins everything we do, from first contact, all the way through the journey a customer takes with us. From our first season, Le Domestique Tours has grown yearly to our current position as the UK’s fastest growing cycle tour operator. It is for that reason we are looking to expand our tour guide team.

Duties include:

Driving Support Vans - all our guides are required to hold full driving licences with at least ve years of experience. Guides will primarily be used to drive our support vans and assist with airport transfers at each end of the tour/drive between tours. Guides are required to drive a variety of cars and vans (none require
a special licence), with the critical factor being their safe operation, given the proximity to cyclists and the location of our tours. If you are a nervous driver this is not a role for you.

Support - during the course of the day’s riding, guides will be responsible for ensuring that riders remain on course and have access to their kit and supplies throughout the day. Every group is di erent and therefore guides need to be mindful of their individual needs, however we always strive to offer the best service, which in our experience relies on guides remaining close to the group all day, every day, with a consideration of the details like having a rider’s rain jacket ready for them if the heavens open.

Hotels - guides are responsible for checking into the hotels each night, working with the hotellier to allocate room keys and ensure rider luggage is available and ready for them as they arrive. On departure guides need to ensure room keys are handed in, any drinks bills are settled and that all guest luggage/items are loaded into the vans.

Time Management - the tours require tightly controlled timing to ensure riders remain on track and that nobody is delayed/misses lunch/dinner etc, with guides needing to ensure they manage this aspect carefully throughout.

Daily Briefings - each night we carry out a daily briefing which covers the following day’s riding, with riders having the opportunity to ask questions and prepare themselves.

Multi-Tasking - we can best liken this to a swan, with calm on the surface and a frenzy of unseen action below, guests will often throw multiple requests at you even though you are already juggling a number of other tasks. Guides need to be able to keep track of these requests and ensure guests are kept informed.

Organisation - guides will need to ensure that they track the budget provided to them and account for any discrepancies, together with keeping accurate records of receipts/invoices.

Required Traits/Skills - there is no avoiding the fact that at times, the work is hard, with long days and very little downtime, therefore all guides need to have an excellent work ethic and dedication to the role.

The upside is that while you are on your feet/driving for large periods of the day, you get to spend your time in the mountains, carrying out work which is hugely rewarding. Guests are incredibly appreciative of the work we do, particularly the little touches that help make things so much easier and more enjoyable for them. Guides need excellent problem solving skills and the ability to remain calm under pressure if something unforeseen happens.

Undesirable Traits - guides need to be up first and while you don’t need to sit up with guests into the small hours, you may need to help a rider who is having trouble with their bike, or chat through the day ahead with a nervous rider after dinner, so you may get to bed late. As a result, this isn’t a role for someone who likes to have a lie in, or who thinks they will be able to get the guests to the hotel then disappear out for a two hour ride each evening. Unforeseen issues can arise throughout a tour, from basic things like closed roads, through to flight delays or riders getting lost, so all guides need to be able to adapt and overcome these issues without panicking, losing their cool or making things worse.

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