Customer Support Administrator

Location
Chester, Cheshire, England
Salary
£16000 per annum + Annual bonus and benefits
Posted
05 May 2017
Closes
02 Jun 2017
Ref
18914/GLT
Contact
Gemma Thelwell
Job function
Administration
Hours
Full Time
Contract Type
Permanent
A leading provider of bespoke holiday products, based in Chester city centre, are seeking a customer support administrator to join their team. Are you an experienced travel professional looking for a new role within administration? Do you have experience of administration within a travel environment? Are you able to provide high levels of customer service and attention to detail at all times? This may be the perfect job opportunity for you.

JOB DESCRIPTION:
*Provide specialist administrative support for clients pre and post departure
*Responsible for client cancellations/amendments
*Deliver excellent customer service
*Ensure a professional and positive image of the company is portrayed at all times.
*Adhere to company security procedures at all times.
*Respond to e-mails and help out taking calls as/when required
*Deal with all enquiries efficiently and effectively
*Deal with confidential, sensitive information in an appropriate manner;
*Produce a wide range of documentation- letters, emails, tickets and reports.
*Project a smart, professional image and attitude at all times.

EXPERIENCE:
*You be forward thinking and have the ability to work to strict deadlines
*Experience of offering a high level of customer service
*Knowledge of reservations
*Experience of working in an administration/sales support role

PACKAGE:
*Competitive salary of £16k PA
*Holiday allowance starting at 20 rising to 25 with service plus bank holidays.
*Pension Scheme
*Annual bonus of up to 5% (Performance related)
*Discounted park and ride
*Discounted holidays,
*"Wellness extras" including free fruit, flu jabs and reflexology.

INTERESTED?!
If you would like to say YES to working for this amazing company then click "apply" or call Gemma on 01619236120 or email me on gemma@traveltraderecruitment.co.uk now!

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