Travel Product Support Executive

Lichfield, Staffordshire, Stafford Staffordshire, West Midlands, Walsall, Wolverhampton
£17k to £18k plus benefits
09 May 2017
09 Jun 2017
PTR 2370
Job function
Full Time
Contract Type

Passionate about cruise? Looking for career progression? Our client is a well established, award winning and dynamic cruise tour operator, now seeking a Travel Product Support Executive to join their friendly team. This well-known tour operator offer luxury European and Worldwide cruises to the discerning clientele including tailormade travel and groups. Our client establishes a superior customer service experience, promoting customer retention and maintaining their ‘can do’ ethos within the company.

The exciting Product  role entails a wide range of tasks, this includes:

  • Identify new products and ports of interest, along with destinations of interest each ship will be visiting
  • Ensure all new & existing product details are obtained, for tours to be uploaded & updated onto the internal system
  • Analyse and compare contract rates with cruise lines/tour operators and to certify all product loaded onto the system is competitive
  • Establish a good professional relationship with our suppliers and maintain regular contact
  • Source new suppliers including transport companies and qualified guides and negotiate the best possible rates
  • Demonstrate good negotiation skills to ensure rates are mutually agreed and contracts are signed with the agreed terms
  • Attend exciting educationals, commercial events such as the World Travel Market
  • Provide quotations for the group department and tailor made tours requested from the guest service department ensuring these requests are turned around as soon as possible
  • Regularly update the marketing team with all new products recently loaded onto the system.

Essential Requirements

  • Experience in travel in must, ideally in cruise
  • A confident networker
  • Great communication and negotiating skills
  • A proven track record in commercial, sales and negotiating
  • A team player


  • FAM trips
  • Sociable working hours
  • Varied job role
  • Ship visits
  • On-going training
  • Career progression
  • Pension
  • Friendly environment
  • Working for a dynamic and forward thinking cruise tour operator in which you will be rewarded for your hard work.

We are looking for people who have dedication, commitment and are looking for a career with an up and coming exciting part of the Travel Industry, give your travel career a boost and apply today! Please note applicants from a tour operator or travel agency will be considered for this role.


To apply click APPLY NOW, any questions give us a call on 020 8393 9925 and our dedicated team can assist in locating the right opportunity for you.

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