Ski Travel Concierge

Hammersmith, London, England
£17500.00 per annum
10 May 2017
07 Jun 2017
Nick Smith
Job function
Customer Service
Full Time
Contract Type

Ski Travel Concierge, Salary £17.5k
This ski tour operator based in West London is seeking Ski Travel Concierges on an initial year contract basis to manage all post sale enquiries and client documentations. To also work with the sales team to ensure that the need of the customer are met while maximising revenue. They are offering a salary to £17.5k plus bonus

Ski Travel Concierge Responsibilities:
Respond to after-sales enquiries from direct clients and travel agents telephone calls, emails, online sales chat and social media
Daily bookings check procedure, resolving any queries
Responsibility for the accurate processing of booking amendments and cancellations
Obtain any outstanding passenger names and details
Responsible for the distribution of post-invoice and pre-departure emails
Action client payments accurately and efficiently and chase any outstanding client balances
Sell ski packs and additional extras to enhance the customer experience
Ensure high standards of customer care when dealing with clients and recording customer feedback
Maintain good levels of product knowledge for all programmes, including our chalets, self-catering and hotel accommodation

Ski Travel Concierge Requirements
Ideally travel experience and an interest in skiing or snowboarding
Fantastic telephone manner
Desire to offer high levels of customer service
Basic knowledge of Microsoft Word/Excel/Outlook programmes
A high level of attention to detail
Well organised
Flexible and enthusiastic approach to working in and supporting a team
Fluent in English

If you are keen to be considered please apply online asap or email your CV to, call Nick on 02073971286 if you have any questions

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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