Head of Hotel Operations

Location
London, England
Salary
£40000 - £45000 per annum
Posted
10 May 2017
Closes
07 Jun 2017
Ref
18926:CW
Contact
Charlotte Williams
Hours
Full Time
Contract Type
Permanent
A unique opportunity has arisen for an experienced hotel operations manager within the F&B and M&E department. This is a fantastic group of centrally located London hotels, all of which have remained as an independent family business. All hotels have a range of fantastic facilities including 9 restaurants and a conference and events team.


THE ROLE
*Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
*Oversee the running of Meetings, Events and Restaurants sales and operations.
*To attend events and functions when required.
*Manage budgets and forecasts including maintaining statistical and financial records and prepare and control operational budgets.
*Plan effective strategies for the financial wellbeing of the company.
*Implementing change where needed to improve the performance and efficiency of the department.
*Improve processes and policies in support of organisational goals alongside HR.
*Coordinate and monitor the work of various departments involved in production and distribution of goods.
*Monitor performance of senior staff and implement improvements with HR.
*Ensure quality of products and service of the group.
*Manage quality and quantity of employee productivity.
*Ensure compliance with insurance obligations, hotel security, fire safety, health and safety and licensing regulations.
*Continually strive to reduce food and stock waste. Liaise with kitchen team to ensure food quality control and reduce food waste. Escalate issues if necessary.

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES
*Leading and managing the Heads of Department to ensure departmental adherence to professional standards of excellence and Company policies and procedures.
*Providing on-the-job training for Head of Meetings & Events Management and Meetings, Events and Restaurant Operations
*Supporting the Heads of Department with managing staff in relation to all people and performance activities, e.g. rota management, payroll, holiday approval, sickness absence, recruitment & selection, training & development, performance management (formal & informal), conflict resolution etc. when required.
*Attending weekly meetings with Director.
*Other ad hoc duties in support of the Meetings, Events and Restaurants.


EXPERIENCE REQUIRED
*Proven experience in operating in a senior leadership or management position
*Proven experience in Hospitality
*NVQ Level 7 in Business Management, Masters in Business or equivalent
*Proven experience in implementing strategic changes
*Fully fluent in English (written, read, spoken)
*Literate and numerate to a good standard
*IT literate to an intermediate / advanced standard with MS Office systems:
*Customer Service Skills


THE PACKAGE
The successful candidate can expect a competitive salary of £40k - £45k along with excellent benefits and opportunities for personal and professional development.


INTERESTED?
Call - Charlotte on 0207 347 5060
Email - charlotte@traveltraderecruitment.co.uk
Click - 'APPLY NOW'