University Account Manager versity
Job Title: University Account Manager
Salary: £24,000 -£26,000 per annum plus performance related bonus
Reports to: Tours General Manager
Working hours: 40 hours per week, Monday to Friday
Working on our Tours brands, the post-holder will be responsible for putting together study tours for UK based student groups. A key part of the role is to increase new business and manage existing accounts. Much of your work will involve liaising with UK school and college academic staff; UK and European accommodation suppliers; flight, rail and coach operators, visitor attractions and overseas agents.
Main Duties & Responsibilities
Manage your own portfolio of key accounts, ensuring all client requests are responded to effectively and making sure enquiries, quotations and bookings are administrated in line with company procedures.
Work with the Tours General Manager and Director to achieve customer and company targets and KPIs.
Liaise closely with lecturers and other clients to tailor an educational travel package to meet client needs, carrying out research as necessary.
Deal with clients via telephone, email and letter promptly and professionally.
Calculate and provide accurate quotations, ensuring that documentation is sent promptly.
Work closely with suppliers and the Operations Department regarding transport, accommodation and visits to ensure programmes run smoothly.
Ensure accurate data capture and entry into our database and administration system.
Undergo training as necessary to maintain product knowledge and comply with Health & Safety policies and procedures.
Gain a full understanding of the other roles, responsibilities and duties within all departments relevant to student tours.
Actively participate in the weekly quality control meetings and other departmental meetings.
Make familiarisation visits in the UK and abroad as directed.
Manage the out of hour’s phone service on a rota basis.
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