University Travel Account Manager

Greenwich, London, England
£24000.00 - £26000.00 per annum
12 May 2017
09 Jun 2017
Nick Smith
Full Time
Contract Type

University Travel Account Manager, London, Salary to £26k
Working with this travel operator's Tours brands, the post holder will be responsible for putting together study tours for UK based student groups. A key part of the role is to increase new business and manage existing accounts. Much of your work will involve liaising with UK school and college academic staff; UK and European accommodation suppliers; flight, rail and coach operators, visitor attractions and overseas agents. They are based in a great Greenwich location and offering a salary to £26k

University Travel Account Manager Responsibilities:
Manage your own portfolio of key accounts, ensuring all client requests are responded to effectively and making sure enquiries, quotations and bookings are administrated in line with company procedures.
Liaise closely with lecturers and other clients to tailor an educational travel package to meet client needs, carrying out research as necessary
Deal with clients via telephone, email and letter promptly and professionally
Calculate and provide accurate quotations, ensuring that documentation is sent promptly
Work closely with suppliers and the Operations Dept regarding transport, accommodation and visits to ensure programmes run smoothly
Ensure accurate data capture and entry into our database and administration system
Undergo training as necessary to maintain product knowledge and comply with Health & Safety policies and procedures
Gain a full understanding of the other roles, responsibilities and duties within all departments relevant to student tours
Actively participate in the weekly quality control meetings and other departmental meetings
Make familiarisation visits in the UK and abroad as directed
Manage the out of hour's phone service on a rota basis
University Travel Account Manager Requirements:
In-depth experience of organising bespoke group travel
Excellent written and verbal communication skills
Experience working with overseas travel agents
Comprehensive knowledge of European cities
Experience of dealing with airlines, hotels and coach suppliers
Experience of working in a fast-paced sales environment
Track record of exceeding targets
Previous experience of leading a team
Experience of working effectively with overseas colleagues through webinars, skype etc
Experience of conducting market research
Strong commercial acumen with the ability to identify opportunities for business growth
Strong team working skills with the ability to motivate people and foster a high performance culture

To be considered please email your CV to or call Nick on 02073971286

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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