Travel Customer Service Advisor - Cambridgeshire

Location
Cambridgeshire, England
Salary
£17000 - £18000 per annum + Great travel industry benefits!!
Posted
17 May 2017
Closes
14 Jun 2017
Ref
18964
Contact
Helen Cassin
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
My client is looking for a Travel customer service expert to join their expanding team! Would you like to work for an award winning tour operator? As a Travel Expert Support Advisor, delivering a consistent level of outstanding service. You will be soley focusing on all aspects of customer service, you will be organized in your approach and most importantly you will be able to keep cool and calm under pressure.

As a Travel Expert Support Advisor you will be handling all aspects of clients booking post travel and also dealing with some situations that may arise pre travel ie building work issues and additional assistance for clients but most importantly you will be delivering a consistent level of outstanding service. You will be responsible for adding value to the customers' experience and continually exceeding their expectations. In return for this fantastic role you will be rewarded with an excellent basic salary and fantastic company benefits! If this sounds like the kind of role you are looking for then please read on!

DUTIES:
* Provide clear and concise documentation of all cases.
* Meet schedule adherence goals
* Make outbound calls to customers to follow up on a variety of issues.
* Use multiple applications during call
* Handle inbound calls consistently meeting and maintaining Department standards and goals
* Ability to provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations.
* Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer's needs.
* Resolve calls and only escalating when all options have been exhausted.
* Participate and provide feedback during focus groups and Work effectively and concisely within a larger team structure to meet company goals.
* Ability to proactively offer positive and constructive feedback.
* Maintain positive attitude at all times whilst keeping calm under pressure


KEY REQUIREMENTS:
* Ability to escalate calls in an effective manner.
* Strong problem solving skills/ability to empathise with customer.
* Strong verbal and written communication skills and have the ability to assess the customer and adjust communication style accordingly.
* Excellent interpersonal skills with ability to positively influence others.
* Strong technical skills and computer knowledge, including all Microsoft Office programs, outlook and excel
* Excellent listening skills.
* Traveller-focused with the ability to work effectively and professionally with internal and external customers
* Knowledge of the travel industry would be an advantage
* Ability to effectively multi-task during and after calls and follow through in a timely manner.
* Strong organizational skills with ability to effectively manage competing priorities.
* Strong attention to detail.
* Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customers.
* Willingness and ability to adapt to change in a constructive manner.


SALARY:
A competitive salary will be offered for this role starting in the region of £17,000-£18,000p/a depending on experience plus additional company benefits are on offer including pension, fantastic holiday allowance and plenty of more!! The hours of work will be 37.5 hours per week, Mon-Sat (5 days per week) to include 2 out of 4 Saturdays.

TO APPLY:
To apply for this fantastic position then please send your CV to helenc@traveltraderecruitment.co.uk, click 'apply' or for more information please call Helen Cassin on 0121 450 9776.