Long Haul Sales Specialist

Role Summary

The role will focus on selling a range of long haul products within a specialist team, providing expert advice and offering exceptional service to all customers.

Key Responsibilities

• To sell and book long haul holidays from telephone and email enquiries and establishing the customers travel needs to provide the right product and destination
• Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
• Maximise all sales opportunities through, switch selling, up-selling and offering holiday extras
• Provide expert travel advice on all long haul product and destinations
• Follow up all sales opportunities by conducting call backs to customers
• Capture and record required client information
• Support all promotional & marketing activity
• Be proactive in sourcing long haul product to support marketing campaigns
• Achieve all monthly key KPI's, including conversion, volume and margins
• Keep up to date with the latest long haul news and products
• Extend product and destination knowledge through supplier training and own research

Skills Required

• High awareness of long haul campaigns, with substantial knowledge of the long haul industry and products and what sells effectively
• A passion for long haul with a minimum of 1 years recent experience of selling long haul destinations
• Demonstrable record of achieving KPI’s, with the ability to sell confidently and turn enquiries into sales
• Exceptional customer services skills with experience of working in a customer focused environment
• Excellent telephone manner and listening skills with the ability to anticipate customers’ needs
• Ability to switch sell and promote and sell holiday extras
• Ability to source and recognise long haul deals
• Excellent communication skills and the ability to sell the benefits of long haul holidays over the telephone
• Excellent attention to detail
• Ability to use Microsoft packages – e.g. Word and Outlook
• A genuine desire to achieve results, both personally and as part of a successful team

General

• To undertake any other duties that may fall into the job criteria
• To comply with all company policies and procedures
• To treat all employees, customer and suppliers with dignity and respect
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved