Long Haul Sales Specialist
- Recruiter
- Broadway Travel
- Location
-
Newcastle Upon Tyne, Tyne and Wear
SunderlandTyne and Wear
- Salary
- Competitive Salary
- Posted
- 17 May 2017
- Closes
- 17 Jun 2017
- Ref
- LHSS170517TW
- Sector
- Travel Agency
- Job function
- Sales
- Hours
- Full Time
- Contract Type
- Permanent
Role Summary
The role will focus on selling a range of long haul products within a specialist team, providing expert advice and offering exceptional service to all customers.
Key Responsibilities
- To sell and book long haul holidays from telephone and email enquiries and establishing the customers travel needs to provide the right product and destination
- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
- Maximise all sales opportunities through, switch selling, up-selling and offering holiday extras
- Provide expert travel advice on all long haul product and destinations
- Follow up all sales opportunities by conducting call backs to customers
- Capture and record required client information
- Support all promotional & marketing activity
- Be proactive in sourcing long haul product to support marketing campaigns
- Achieve all monthly key KPI's, including conversion, volume and margins
- Keep up to date with the latest long haul news and products
- Extend product and destination knowledge through supplier training and own research
Skills Required
- High awareness of long haul campaigns, with substantial knowledge of the long haul industry and products and what sells effectively
- A passion for long haul with a minimum of 1 years recent experience of selling long haul destinations
- Demonstrable record of achieving KPI’s, with the ability to sell confidently and turn enquiries into sales
- Exceptional customer services skills with experience of working in a customer focused environment
- Excellent telephone manner and listening skills with the ability to anticipate customers’ needs
- Ability to switch sell and promote and sell holiday extras
- Ability to source and recognise long haul deals
- Excellent communication skills and the ability to sell the benefits of long haul holidays over the telephone
- Excellent attention to detail
- Ability to use Microsoft packages – e.g. Word and Outlook
- A genuine desire to achieve results, both personally and as part of a successful team
General
- To undertake any other duties that may fall into the job criteria
- To comply with all company policies and procedures
- To treat all employees, customer and suppliers with dignity and respect
- This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved