Visa Consultant

London (Central)
Up to £22k plus excellent benefits
25 May 2017
25 Jun 2017
Job function
Customer Service
Full Time
Contract Type

We have a fantastic opportunity for an experienced Visa Consultant to join a leading Travel Management Company based in central London. Our client’s busy visa department handles applications for all countries, and processes dozens of applications every day. Reporting to the Visa Team Manager and working within a small team, the successful candidate will be responsible for the end to end visa application process, including initial advice, assisting clients with applications, creating files, co-ordinating the lodges and collects with couriers and embassies, arranging payment and dispatching documents. Meticulous attention to detail and an ability to meet deadlines are critical to this department and the Visa Consultant will work as part of a team towards monthly targets, and be skilled in handling all stages of the application process. In return, our client can offer a competitive salary of up to £22k plus an excellent benefits package. If this role is of interest to you, please contact us today for a confidential chat or apply online.

Role of Visa Consultant:

  • Respond to incoming calls and emails regarding new and progressing visa applications for all countries
  • Handle all stages of the application process, keeping clients updated with progress throughout
  • Spot errors or problems with applications, and explain clearly what needs to be done to rectify
  • Work with colleagues to achieve and exceed monthly team targets
  • Be aware of industry news and up to the minute data on embassies
  • Maintain accurate and current information displayed on our client’s online visa database
  • Work collaboratively with various business departments, forging effective relationships that enhance service
  • Share knowledge and skills effectively and maintain good communication with all colleagues
  • Provide feedback in team meetings and 121s, and attend quarterly business reviews
  • Develop and build rapport with suppliers to expedite fast resolution of issues, escalating where appropriate
  • Support the Visa Team Manager by assisting in any additional duties as necessary

Skills required for the role:

  • 2+ years in a visa processing role.
  • Experience of dealing with embassies
  • Excellent verbal and written communication, active listening and questioning skills, an exceptional telephone manner and customer focus; empathetic with users
  • Experience in liaising with clients at varying levels
  • Aware of industry terminology but able to translate into understandable English
  • Pro-active approach to work and problem solving with excellent decision making and judgement
  • An analytical nature with an ability to challenge constructively, and identify new ways of working
  • Foreign language skills and experience in using a GDS, would be an advantage but are not essential

If you’re interested in this Visa Consultant opportunity and would like to know more, please contact Succeed Recruitment Solutions or press the apply online button now!

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