AIRLINE TEAM LEADER

Location
Wembley, Middlesex, England
Salary
£23000.00 per annum
Posted
05 Jun 2017
Closes
03 Jul 2017
Ref
46733
Contact
Amy McInally
Job function
Management
Hours
Full Time
Contract Type
Permanent

This well known Airline are currently recruiting for a Team Leader who speaks another European language. Based in their office North West London, paying £23K.

Airline Team Leader, Responsibilities:
- To provide operational support to Customer Contact Agents in order to ensure the effective handling of all incoming contact from clients
- Be involved in coaching and monitoring the Customer Contact Agents as well as assisting Customer Contact Supervisors in the follow-up of the team's performance and ensuring smooth running of the operations with the aim of reaching the market's KPI's.
- Handle incoming calls and emails from clients
- Investigate and solve customer's problems using all available sources of information
- Assist Supervisors in developing Customer Contact Agents by coaching them on technical aspects of the role and giving feedback.

Airline Team Leader, Skills Required:
- Previous Team Leader / people management experience essential
- Experience within the travel industry preferred
- Fluent in English and another European language.
- Experience of Oscar
- Knowledge of ticketing procedures.

Additional Information:
- Paying £23K
- Based North West London
- 37.5 hr week working Monday - Sunday on a rota between 07.00 - 22.00

To apply for this Airline Team Leader please either apply online, email your c.v to amy@candm.co.uk or call Amy on 020 7397 1284 quoting Ref: AG46733

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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