Travel Customer Service Manager

Newcastle upon Tyne, Tyne and Wear, England
£18000.00 - £20000.00 per annum + Excellent Benefits, Travel Discounts
06 Jun 2017
21 Jun 2017
Simon Hurst-Grover
Job function
Full Time
Contract Type

Travel Customer Service Manager
Newcastle area
Up to £20,000 dependent on experience
Excellent Travel & Company Benefits including Free Parking

A well-established, successful and dynamic travel agency are looking for an experienced Travel Customer Service Manager to join their small but very busy support team.

We are looking for someone with a minimum 2 years travel industry experience in a managerial or leadership role.

As a Travel Customer Service Manager you will supervise, guide and motivate colleagues to work together and ensure good customer service is delivered at all times. You will coordinate team skills to match the best-suited team member to a particular task, ensure deadlines are met, oversee work productivity and resolve any issues effectively.

Key Responsibilities and Accountabilities:

  • Providing direction to the team to ensure customer service calls and emails are answered in a timely, efficient and knowledgeable manner
  • Maximise the performance of the team
  • Monitor, identify and coordinate system and work flow improvements to enhance the team's efficiency
  • Helping the team with any difficult issues and difficult customer situations that may arise on a daily basis
  • Summarise issues and points of note to address with suppliers on a weekly basis
  • Monitor complaint levels and ensure timely resolution in line with regulatory guidelines
  • Head up the department in the Operations Manager's absence
  • Dealing with customer queries by telephone and email
  • Dealing with suppliers to fulfil the client query
  • Monitor any urgent client bookings and action accordingly

Skills/Qualities Required:

  • Excellent customer service and communication skills
  • Displays enthusiasm and enjoyment in carrying out duties and is committed to the role
  • Has good leadership skills and can motivate a team
  • Good attention to detail and excellent problem solving skills
  • Ability to prioritise tasks
  • Computer literate

Benefits Include:

  • Free 7 Day Holiday Every Year
  • Annual Christmas Trip
  • 20 days' holiday plus Annual Leave Accrual (+1 per year up to 5 extra)
  • Your birthday off
  • Friends and Family Travel Discounts
  • Further Education Assistance
  • Company benefits including Increased Pension Contributions
  • 100% Attendance Award (+2 days Annual Leave the following year)

This is a Full Time, Permanent role and requires working rota shift work over 3 shifts which cover the 7 day per week opening hours from 8am to 10pm.

To apply for this excellent Travel Customer Service Manager role and join this leading Travel Company please call Simon on 0161 238 4495, email your CV to or apply below

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit