Customer Service -global eCommerce -English&Mandarin - Shanghai

Location
Shanghai, China
Salary
negotiable
Posted
15 Jun 2017
Closes
03 Jul 2017
Ref
16TA12L001P08
Contact
Stefania Cook
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

Customer Service - global eCommerce Travel leader - English & Mandarin speaking - Shanghai

PLEASE NOTE THIS ROLE IS BASED IN SHANGHAI, CHINA - To apply you must be eligible to work there and willing to relocate.

Do you bring 1-3 years' experience in call centre, hospitality or travel industries, love travel and enjoy working with a cosmopolitan, youthful group of people?

Move to Shanghai and join the world's leading online Travel and Tourism platform as a Mandarin and English speaking Customer Service Representative!

We have a great opportunity for you:

You've just got your feet wet in the job world and bring some experience in customer service related functions. You are available to start very soon. If this applies to you then read on. And if you recognise yourself in the description below then we MUST hear from you TODAY:

  • you are a Chinese national, speak excellent Mandarin and English (native level with a neutral accent) and enjoy interacting with people as well as using cool technology
  • and seek to utilise your talent, energy and exceptional communication skills within the fast-paced, youthful and multi-national environment of a leading global online business

THE COMPANY

They believe in delivering truly compelling customer engagement. Their focus is on blending choice, value and convenience to deliver a consistent and rewarding user experience. As a global e-commerce leader, they are located in 25 countries (and counting) and operate a global network that includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-class reservation service in 38 languages that uniquely combines local knowledge and connections to make available the best hotel deals to both business and leisure travellers.

This is an organisation that offers a fun, dynamic and multi-national working environment as well as the opportunity to grow and move with the business. We are now looking for talented, energetic and results-orientated individuals to join their customer services team in Shanghai, China.

THE ROLE

As Customer Service Representative your main objective will be to provide exceptional customer service and ensure excellent customer loyalty and satisfaction. You will work individually and as part of a group to enable the team to resolve a wide variety of customer requests. Your ability to focus on productivity, efficiency, customer satisfaction, quality and schedules will be key.

RESPONSIBILITIES

  • You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email)
  • You will be accountable for meeting individual and team goals
  • You will continuously identify work process improvements and communicate to your Team Leaders or Manager

YOUR MUST-HAVES*

You're a perfect fit for this role if you have an interest in people and technology, combined with a great attitude. These are likely to get you an interview:

  • You have an excellent command of spoken and written Mandarin and English language
  • You have 1-3 years' experience in the call centre, hospitality or travel industry
  • You have immaculate telephone manners and great communication skills.
  • You excel at listening, think critically and detail matters to you.
  • You know how to type at speeds of 35 words per minute
  • You are able to work in shift rotations and even public holidays to ensure 24/7 service to customers
  • You like to work in a team environment and are comfortable to take on tasks independently
  • You demonstrate a high degree of integrity and confidentiality
  • You are a Chinese national (or have a Chinese work permit)

YOUR GOOD-TO-HAVES

On top of that, it won't hurt if you are:

  • Already living in Shanghai or know it well
  • Sociable and outgoing with good sense of humour
  • Fluent in another language

YOUR BENEFITS

  • Youthful, dynamic and multinational team
  • Attractive annual salary with comprehensive benefits
  • Insurance coverage
  • 5-day work week
  • 4 weeks comprehensive training in Bangkok/Kuala Lumpur
  • Performance bonus
  • Discounted hotel accommodation anywhere in the world!

YOUR NEXT STEP

This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English and Mandarin, we would love to hear from you. Send your CV today!

*PLEASE NOTE - ONLY APPLICATIONS SHOWING SUITABLE QUALIFICATIONS WILL BE CONSIDERED. THIS INCLUDES A CHINESE WORK PERMIT