Tour Reservations Consultant
We're looking for a tailor-made travel specialist for a brand new role with an Altrincham-based Tour Operator. Joining our client as a Tour Reservations Consultant, the successful candidate will work closely with Independent Travel Agents to promote, offer advice on and sell their products, whilst delivering a high standard of customer service at all times. Previous experience of selling long haul, tailor-made travel is essential for the role, along with a professional telephone manner and working knowledge of a GDS would be an advantage but isn't essential as full training can be given. In return our client can offer a highly competitive salary of up to £21k, plus annual bonus, incentives, pension and 25 days holiday. There are no late nights and Saturday is worked 9am - 3pm on a rota. If this role is of interest to you, please contact us today for a confidential chat, or apply online.
Role of Tour Reservations Consultant:
- Sell preferred suppliers to match customer needs
- Handle customer enquiries and/or complaints
- Offer product knowledge and advice
- Deliver high levels of customer service
- Build strong relationships with both customers and colleagues
- Build a thorough working knowledge of products and services
- Meet and exceed personal and team targets
Skills required for the role:
- Excellent sales skills with at least 2 years’ proven experience in a similar role
- Proven customer service skills
- Ability to cope under pressure whilst maintaining attention to detail / accuracy
- Excellent communication / time management skills
- An understanding of flights, air fares, and manual and automated ticketing and fare construction (an advantage but not essential)
- Enhanced cross selling ability – cross sells other products – insurance, hotels, car hire, and foreign exchange.
If you’re interested in learning more about this Tour Reservations Consultant opportunity, please contact Succeed Recruitment Solutions or press the apply online button now!
Not for you? Then please visit our website; www.succeed-recruitment.com to view the other exciting roles we have available.
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