CUSTOMER SERVICE SUPERVISOR

4 days left

Location
North London, London, England
Salary
£27000.00 - £30000 per annum
Posted
28 Jun 2017
Closes
26 Jul 2017
Ref
46962
Contact
Amy McInally
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

This well establish specialist tour operator are recruiting for an experienced Customer Service Supervisor to oversee a small team dealing with customer complaints. Based North London, paying £27K - £30K.

Customer Service Supervisor, Responsibilities:
- To assist in the supervision of the customer services department and to maintain an efficient and effective team
- To evaluate customer related incidents and to provide effective support
- To handle calls with customers, deal with problematic calls as first point of call
- Supervise both the pre-departure and post-departure
- To correspond with customers by email and letter, actioning and resolving any problems accordingly

Customer Service Supervisor, Skills Required:
- Previous Customer Relations / Customer Service experience within the travel industry
- Team Leader or Supervisory experience.
- Experience of managing a small team
- Experience of dealing with and resolving complaints and involvement in the decision making processing for awarding compensations
- Knowledge of ABTA Code of conduct would be a huge advantage

Additional Information:
- Paying £27K - £30K
- Based North London
- Working Mon - Fri and 1 Saturday a month

To apply for this Customer Service Supervisor please either apply online, email your c.v to amy@candm.co.uk or call Amy on 02073971284 quoting Ref: AG46962

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

Apply for CUSTOMER SERVICE SUPERVISOR

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Travelweekly.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.