Conference Consultant - Surrey / Hampshire

Hampshire, England
depends on experience
29 Jun 2017
27 Jul 2017
Barry Rising
Full Time
Contract Type
Conference Consultant/Hampshire
A great opportunity has arisen to join a leading corporate travel management company based on the Surrey, Hampshire border.
The objective of the role is to provide efficient servicing of UK & Overseas venue finding and event planning.

*Customer service: to communicate cheerfully with clients and convey a positive attitude, both by phone, and, where required, face to face meetings.
*Venue Finding: to advise on destination and venue suitability in relation to client specification/policy, and provide proactive advice on recommended alternatives
*Negotiate rates with suppliers, using Destination Management Companies, & Central Reservation Offices where necessary.
*To respond to enquiries in accordance with current minimum service standards
*To provide clients with accurate Proposal/Confirmation documentation in accordance with client policy and current procedures
*To record all enquiry/confirmed booking details and ensure all booking files are maintained accurately in accordance with current procedures and invoicing requirements
*Work proactively to confirm pending enquiries in order to maximise profitability
*To communicate with other departments as required in relation to the enquiry/confirmed booking
*To provide ongoing liaison with suppliers as required in relation to the booking until event invoicing is completed
*Undertake site inspections or occasional provision of on-site assistance if required/agreed with key clients.
*To maintain product knowledge/develop expertise through site visits and educationals as appropriate and maintain supportive literature/material on destinations and venues
*Escalating all service or supplier complaints to Manager/section leader in accordance with current procedure

*Good UK & European venue/destination knowledge, ideally gained through providing conference planning/venue sourcing services.
*Positive, helpful attitude reflected in all telephone and personal communication, engendering confidence in the service
*Enjoy working with people/understanding of what makes 'good customer service'
*Team player - appreciation of shared goals and objectives
*Strong organisational skills
*Able to prioritise and work well under pressure - react well in a fast, frantic environment
*Sound knowledge of UK geography
*PC literate; competent in Windows/Word/Excel
*Good business letter composition
*Numerate, with knowledge of basic principles of negotiation

The successful candidate can expect a competitive salary

Please contact Barry at Travel Trade Recruitment or click to apply.