Customer Service Agent - Crawley £16,500

Crawley, West Sussex, England
£16500.00 per annum
29 Jun 2017
27 Jul 2017
Lisa Cain-Jones
Job function
Customer Service
Full Time
Contract Type

Customer Service Agent - £16,500 - Crawley
This successful travel insurance company based in Crawley are looking for enthusiastic, customer service professionals to join their team as Customer Service Agents. You will be joining a team of highly motivated, professional individuals who have a genuine desire to provide exceptional service, dealing with incoming calls from new and existing customers.

Customer Service Agent - Role & Responsibilities:

  • Answering incoming phone calls from new & existing customers, providing relevant and factual information relating to a range of insurance products delivering excellent customer service.
  • Deal with incoming customer emails and respond to enquiries in a professional and customer friendly manner.
  • Treat customers fairly by informing them fully of the insurance options available and allowing the customer to make an informed decision.
  • Work to agreed sales targets and meet the key performance indicators required for this role.
  • Ensure all dealing with customers are FCA compliant.

Customer Service Agent - Skills & Experience Required:

  • Experience of working in an inbound call centre environment preferred.
  • Excellent customer service skills, with previous experience of working in a customer service / sales role in an office environment.
  • Previous experience of working in insurance would be beneficial but is not essential.
  • Excellent verbal and written communication skills.
  • Ability to learn relevant industry regulatory requirements and communicate to customers as appropriate.
  • Ability to work well and stay calm working within in a busy call centre environment.

Customer Service Agent - Additional Information:

  • Salary £16,500
  • This role is based on a 37.5 hour working week over a range of shifts. The office is open Monday to Friday 8 am to 8 pm & Saturdays 9 to 5.
  • Central Crawley location, easily accessible by bus and train.
  • Previous applicants have come from a background of Insurance, customer service agent, customer service agent, sales consultant.

Please apply for the role of Customer Service Agent online or email your cv to For enquiries please call Lisa or Louise on 01737 309984.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

Similar jobs

More searches like this

Similar jobs