Ski Travel Consultant - Oxford

Location
Oxford, Oxfordshire, England
Salary
£20000 - £23000 per annum + Competitive bonus
Posted
01 Jul 2017
Closes
29 Jul 2017
Ref
99SI1DV8
Contact
Dave Vaughan
Job function
Sales
Hours
Full Time
Contract Type
Permanent
My client is a leading, specialist travel agency based in Oxfordshire with over 16 years experience of organising the very finest luxury, tailor-made, skiing holidays across Europe and North America is looking to recruit an experienced Travel Consultant, chalet host or ski resort rep! Working closely with a personally inspected portfolio of exclusive hotels, privately owned chalets and operator run properties my client organise every aspect of a client's holiday to their specific requirements, down to the finest detail. This is a fantastic opportunity for a skiing loving Travel Consultant to join!

DUTIES:
*Working as your client's travel PA, you will look after them from the moment they make their initial holiday enquiry, short listing ideas for them, taking them through the booking procedure and ultimately securing the booking.
*Building strong relationships with our hotel partners in resort to ensure we get the best options for the client and the maximum commission for the Company.
*Responsible for obtaining correct invoices from the hotel partner, generating the relevant booking paperwork for your client and discussing payment options with them at time of booking.
*Ensuring that booking forms are returned signed and liaising with the accounts team to make sure payment is received on time.
*To make all necessary concierge arrangements for the client, including airport transfers, ski lessons, restaurant reservations, spa treatments etc. To ensure everything is tailored to suit the individual client and that the process is as seamless and efficient as possible.
*To build good relationships with our partner concierge suppliers in resort to guarantee the best service for the client.
*To prepare and send out detailed itineraries that your clients can take with them and to have these ready to email out around 2 weeks prior to their departure.
*You will also be responsible for following up the clients stay once they return from their holiday and to address any issues and pass on this feedback
*To be pro-active in contacting previous clients and encouraging repeat business for the following seasons.
*You will be required to attend face to face meetings with hotel suppliers & relevant related events (which may be outside of standard office hours).
*To take the time to learn and familiarise yourself with our hotel portfolio so that you can best sell to the client.
*To attend and be involved in the organisation of summer and winter FAM trips, to help you further understand the individual properties and resorts.
*You will also be responsible for the general upkeep of the company hotel website portfolio, ensuring all properties are up to date and accurate, and adding new properties where necessary.

EXPERIENCE REQUIRED:
*Ideally you should be educated to degree level or similar. Previous experience in a similar role is preferable but not essential.
*Ideally you will have worked a ski season in resort (either Europe or North America) or have good knowledge of the ski industry.
*Previous experience or knowledge of hotels is not necessary.
*You must have the ability to build strong relationships with your clients and have a friendly, approachable and professional manner.
*You must have impeccable communication skills with a willingness to go that extra mile.
*You need to have exceptional organisational skills and attention to detail.
*You must work well in a team environment and be motivated to exceed set budget targets.

PACKAGE:
Competitive salary and two-three weeks of business related travel each year along with company incentives.

TO APPLY:
Please send your CV to dave@traveltraderecruitment.co.uk along with a covering letter - Alternatively please follow the links below to apply. For any further questions please contact Dave at Travel Trade Recruitment on 0121 450 9776.

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