Customer Service Advisor - Travel & Tourism

Wallington, London (Greater)
£17,000 to £20,000pa + OTE
11 Jul 2017
11 Aug 2017
Job function
Customer Service
Full Time
Contract Type

We are seeking experienced travel or call centre Customer Service Advisors or newly qualified Travel & Tourism students to join our busy and vibrant team! You will act as the first point of contact delivering an exemplary personalised service to all our customers’ post-sale. You must be a people’s person - a natural communicator, going above and beyond to support and assist as second nature with empathy and resilience when facing challenging customers. We offer great internal progression opportunities - a career can be easily developed here!

The award-winning Newmarket Group is one of the UK's largest independently owned specialist tour operators and looks after the arrangements of tens of thousands of clients each year to a wide range of destinations throughout the UK, Europe and worldwide. We employ over 200 people, the majority of whom are based at our Wallington, South London office.

Key Accountabilities:

  • To deliver an effective and enjoyable customer service experience
  • To share with our customers a passion for travel and a knowledge of the destinations in order to add value to the overall booking experience
  • To escalate and share issues as they arise to ensure that potential problems are identified and solutions found
  • Taking ownership of accessing information from a variety of sources to respond effectively to customer enquiries
  • Providing administrative support when required

Skills and Experience required:

  • An excellent telephone manner
  • Ability to work under pressure and deliver excellent standards of customer service
  • Exceptional listening skills
  • Highly organised and be able to multi-task
  • High level of attention to detail
  • Excellent communication skills and an ability to collaborate with people across the company
  • A team player with a strond "can do" attitude
  • High level of product and operational knowledge

Staff incentives and benefits:

  • 20 days annual leave per year increasing by a day after 5-years to a maximum of 25 days
  • 8 paid Public/Bank Holidays each year
  • Contributory pension scheme
  • Cycle to work scheme
  • Discounted gym membership
  • Free eye test and contribution towards VDU use only prescription
  • Interest free season ticket loan
  • Salary sacrifice Childcare voucher scheme
  • Staff discounts - Newmarket holidays (15-50% dependent on product)
  • Staff discounts - West End theatre shows, royal events and concerts etc
  • Training and development
  • Travel Zoo Voucher Deals
  • Up to 2 extra days holiday entitlement in each calendar year when travelling on a Newmarket holiday
  • Work-Life Balance/ flexible working arrangements

The hours are 36 per week worked at the Head Office in Wallington, Sutton on a shift pattern Monday to Sunday.

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