Customer Service Advisor - Travel & Tourism

Location
Wallington, London (Greater)
Salary
£17,000 to £20,000pa + OTE
Posted
11 Jul 2017
Closes
11 Aug 2017
Ref
CSA717TW
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

We are seeking experienced travel or call centre Customer Service Advisors or newly qualified Travel & Tourism students to join our busy and vibrant team! You will act as the first point of contact delivering an exemplary personalised service to all our customers’ post-sale. You must be a people’s person - a natural communicator, going above and beyond to support and assist as second nature with empathy and resilience when facing challenging customers. We offer great internal progression opportunities - a career can be easily developed here!

The award-winning Newmarket Group is one of the UK's largest independently owned specialist tour operators and looks after the arrangements of tens of thousands of clients each year to a wide range of destinations throughout the UK, Europe and worldwide. We employ over 200 people, the majority of whom are based at our Wallington, South London office.

Key Accountabilities:

  • To deliver an effective and enjoyable customer service experience
  • To share with our customers a passion for travel and a knowledge of the destinations in order to add value to the overall booking experience
  • To escalate and share issues as they arise to ensure that potential problems are identified and solutions found
  • Taking ownership of accessing information from a variety of sources to respond effectively to customer enquiries
  • Providing administrative support when required

Skills and Experience required:

  • An excellent telephone manner
  • Ability to work under pressure and deliver excellent standards of customer service
  • Exceptional listening skills
  • Highly organised and be able to multi-task
  • High level of attention to detail
  • Excellent communication skills and an ability to collaborate with people across the company
  • A team player with a strond "can do" attitude
  • High level of product and operational knowledge

Staff incentives and benefits:

  • 20 days annual leave per year increasing by a day after 5-years to a maximum of 25 days
  • 8 paid Public/Bank Holidays each year
  • Contributory pension scheme
  • Cycle to work scheme
  • Discounted gym membership
  • Free eye test and contribution towards VDU use only prescription
  • Interest free season ticket loan
  • Salary sacrifice Childcare voucher scheme
  • Staff discounts - Newmarket holidays (15-50% dependent on product)
  • Staff discounts - West End theatre shows, royal events and concerts etc
  • Training and development
  • Travel Zoo Voucher Deals
  • Up to 2 extra days holiday entitlement in each calendar year when travelling on a Newmarket holiday
  • Work-Life Balance/ flexible working arrangements

The hours are 36 per week worked at the Head Office in Wallington, Sutton on a shift pattern Monday to Sunday.

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