Group Operations Consultant (European language)

West London, London, England
£16000 - £18000 per annum
12 Jul 2017
19 Jul 2017
Michael Ruggiero
Job function
Full Time
Contract Type
This friendly and dynamic inbound travel company are seeking an enthusiastic and energetic group operations consultant to join their friendly team.

Job Purpose:
-To work closely with senior operators in order to develop and grow incoming groups & FIT bookings
-Quote & Operate groups & FIT in a successful, profitable and professional manner

Job Specification:
-To Maintain good relations with all clients and suppliers at all times
-To Respond to requests from clients accurately and in a timely manner
-Follow up of quotation sent out in order to convert requests into confirmed bookings
-Ensure the smooth operations of all groups (i.e. booking all services, issuing vouchers, invoicing clients)
-Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies
-Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory
-Follow up with client after travel to insure maximum satisfaction
-Minimise accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems
-Check financial details of each booking and to ensure profit / loss is identified on the reservation system accurately (TourPlan)

Candidate Specification:

-Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
-Exceptional customer service and result driven
-Ability to work under pressure
-Highly accurate with an excellent attention to detail
-Fluency in English
-Ability to make decisions and to work on own initiative

-Fluency in any other European language
-Experience within the inbound tourism industry

The successful application can expect a competitive salary along with the opportunity to work for a growing and dynamic travel business.

If you meet the requirements please send your current CV by applying online.

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