Tailor-made Travel Specialist

Location
Surrey, England
Salary
£22000 - £24000 per annum + DOE + Commission
Posted
12 Jul 2017
Closes
09 Aug 2017
Ref
LF-19187
Contact
Lauren Franks
Job function
Sales
Hours
Full Time
Contract Type
Permanent
Do you have experience in building luxury tailor made holidays with an extensive travel profile? My client is a luxury tour operator who requires tailor-made travel specialists to join their team specialising in the Far East, Indian Ocean, Africa, the Caribbean or USA. If you have extensive product knowledge along with personal travel experience and with a strong sales background then we want to hear from you!

Job Description:
* Answer inbound calls and make outbound calls to customers and Travel Agent partners providing outstanding customer service.
* Follow up sales enquiries promptly, calling customers directly as appropriate.
* Offer expertise, advice and knowledge to our Travel Agent partners and customers about destinations, airlines, ground arrangements, etc.
* Promote and sell both air and ground products in order to meet clearly defined and established targets
* Provide packages that are "tailor-made" to suit the individual needs of our clients.
* Take advantage of opportunities and up-sell whenever possible.
* Recommend and sell all available products in order to maximise revenue, utilise allocations and meet targets.
* Ensure quality control for all documentation sent to clients, ensuring the content is accurate at all times
* Maintain company quality standards
* Take responsibility to resolve problems ensuring that issues are followed through and escalated if necessary.
* Service existing bookings as required including, but not limited to, carrying out amendments, providing information on relevant charges, confirm bookings and adding additional content.
* Become fully knowledgeable about the products, destinations and services offered.

Experience Required:
* Sales orientated and motivated with relevant sales experience within the travel industry
* Strong geographical and product knowledge of the Far East, Indian Ocean, Africa, the Caribbean or USA
* Experience of tailor making itineraries to the Far East, Indian Ocean, Africa, the Caribbean or USA
* A methodical approach with particular attention to detail.
* Exceptional communication skills, both oral and written.
* The ability to prioritise workload, demonstrating good organisational skills.
* Working knowledge of a GDS ideally Amadeus

Interested:
If you feel you have the relevant experience for this position please click 'apply'. Please include a list of all destinations in Far East that you have travelled to with your CV or email your CV to Laurenf@traveltraderecruitment.co.uk

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