RESERVATIONS TEAM MANAGER

Location
Chester, Cheshire, England
Salary
£19000 - £23400 per annum + Including bonus, plus great benefits
Posted
12 Jul 2017
Closes
09 Aug 2017
Ref
47075
Contact
Jason Smith
Job function
Management
Hours
Full Time
Contract Type
Permanent

Reservations Team Manager required for a very well established independent travel company in Chester City Centre - Offering a basic salary of up to £20,000 plus bonus/commission circa £23,400 OTE - This is a great opportunity for an individual that is looking to work for an exciting, dynamic and growing business. This opportunity would suit individuals from a strong background as a travel manager / travel sales manager / retail travel manager OR individuals that have worked within a sales leading role within a Call Centre / Contact Centre environment.

The role of Reservations Team Manager involves:-
* Accountability for team performance, including coaching and development of team members individual performances.
* Ensure that shifts are suitably covered
* Understand all organisation's products, services, procedures, guidelines
* Conduct regular reviews of Travel Consultants and Travel Agents performance
and manage under performance
* Feedback to relevant department on improvements based on staff/customer feedback
* Ensure a safe and harmonious working environment
* Motivate and support team members
* Mentor teams
* Drive performance improvements

To apply for the Reservations Team Manager you will have:-

* Either experience as a Manager, Team Leader or Supervisor from within the Travel industry ideally, however previous Call Centre management experience from a sales background will also be strongly considered
* Proven track record in Coaching and Training in a sales environment
* Experience in driving results
* Change management
* Proven track record in motivating a team

Would you like to be part of a close-knit and friendly team, dedicated to excellence and top-notch customer service and work for the UK's largest independent specialist travel agency that offers a fantastic and unrivalled holiday / travel product?

If so, for more information and to apply for this unique role please send your updated CV to jason@candm.co.uk or apply below. Alternatively for a confidential chat about the role please call Jason on 0161 238 4496 in the strictest of confidence.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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