Visitor Experience Manager

21 Jul 2017
21 Aug 2017
Job function
Full Time
Contract Type

Commercial sensitivities preclude us from disclosing further details about our client at this stage.

Our client a famous venue and attraction are seeking an exceptional visitor experience manager that has an excellent grasp of what it takes to offer an outstanding tour experience; ensuring it remains a key and exciting venue that continues to be world-class. This niche senior travel job will oversee that the tour operation is managed effectively on a day to day basis whilst delivering an exceptional experience to each and every customer.

With management responsibility of a team of 4 direct reports, plus a team of casual staff; you will have a full range of operational KPI’s and will be expected to maximise sales through effective management of the tours team.

You may currently be a tour manager for a niche attraction or in an operational role where you manage and oversee all events. Ideally you will have experience of also working in a sports environment. What is really vital for this senior travel job is that you have a proven track record of managing a call centre, outstanding people management skills combined with the ability to design and shape the tour route from a guest experience perspective.

Please Note: Due to high volumes of applications, only successful applicants will be contacted.