After Hours Business Travel Homeworker

London, England
£20000 - £25000 per annum
28 Jul 2017
18 Aug 2017
Darren Cole
Job function
Home Working
Full Time
Contract Type
Are you a Business Travel professional with the experience of working out of hours?
Have you or would you like to work from home?
My client, an independent Travel Management Company based in Central London are seeking an additional team member for their After Hours Business Travel Homeworker Team!

As the Business Travel After Hours Consultant, you will be the first point of contact for all out of hour's clients having a hands on approach.

You will be responsible for handling the calls coming through from a range of corporate account clients who need emergency assistance with travel arrangements beyond the normal office opening hours.

Duties will include:
Dealing with bookings received by phone or email from start to finish and provide quotations for the best possible routes either including alternative suggestions
Quote , book, issue tickets and reissue tickets for all fares worldwide (including published fares, nett fares, CAT35 fare, route deals) using Amadeus GDS.
Manage queues and issue tickets prior to deadline
Handle schedule changes from airlines and amend itineraries according to clients changes
Providing solutions and advice to clients in an efficient and professional manner
Booking various complex itineraries including flights, accommodation, car hire and ancillaries
Dealing with a whole mixture of prestigious and corporate accounts
Offering first class customer service
Offering a quick, efficient and professional service
Proactively maintaining relationships with clients
Handling re-issues and refunds

*Proficiency on Amadeus GDS system
*GDS is essential along with excellent fares knowledge and manual fare creation
*Exceptional customer service & communication skills
*The ability to write professionally to clients & customers
*Handling telephone and email enquires
*Offer exceptional customer service skills
*Good Geography and airline knowledge
*Excellent attention to detail

The salary range for this After Hours Business Travel Consultant role is £20,000 - £25,000 per annum plus an array of employee benefits plus the bonus of working from home.

To apply for the After Hours Business Travel Consultant position
Click 'Apply' to submit your CV.

This role is being managed by: Darren on 02073475060

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